Laarni Hays
Lacey,WA
Summary
Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments. Hardworking team member skilled at counting money, processing payments and building relationships. Precisely handles funds to maximize accounting accuracy and meet strict compliance standards. Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations. Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings. Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance. Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success. Diligent cashier with excellent multitasking, organizational and time management abilities. Skilled at promoting items and completing customer sales, smoothly suggesting purchases to drive revenue and promoting positive experiences to strengthen customer loyalty.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
Work History
Cashier
AQUA PLANET WATER THEME PARK
MABALACAT CITY
02.2019 - 08.2019
- Maintained accurate records of ticket sales and refunds.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Processed payments for tickets using cash, credit cards or other forms of payment.
- Answered customers' questions and provided information on store procedures or policies.
- Maintained work area and kept cash drawer organized.
- Ensured that all sales transactions were completed accurately and efficiently.
- Greeted customers promptly and responded to questions.
- Operated computer systems to generate tickets and process orders.
- Verified customer identification when necessary to ensure compliance with age restrictions on certain events.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Resolved customer complaints in a professional manner.
- Tracked inventory levels of tickets and merchandise, ensuring adequate supplies are available at all times.
- Communicated effectively with supervisors regarding customer feedback or requests.
- Counted and balanced cashier drawers.
- Greeted customers, answered questions and provided assistance with ticket purchases.
- Followed company policies related to ticketing procedures.
- Adhered to safety regulations while handling cash transactions.
- Managed multiple tasks simultaneously in a fast-paced environment.
Cashier
MEAT PLUS CAFE
ANGELES CITY
06.2017 - 07.2018
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Counted and balanced cashier drawers.
- Helped customers find specific products, answered questions, and offered product advice.
- Processed sales transactions to prevent long customer wait times.
- Collected payments and provided accurate change.
- Balanced daily transactions on a computerized point-of-sale system.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Developed key customer relationships to increase sales.
- Greeted customers promptly and responded to questions.
- Identified discrepancies between actual count and register balance; made corrections accordingly.
- Discounted purchases by scanning and redeeming coupons.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Maintained work area and kept cash drawer organized.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
CUSTOMER SERVICE ASSOCIATE
CEBU PACIFIC AIR, CLARK INTERNATIONAL AIRPORT
03.2016 - 04.2016
- Greet, address and thank customers in friendly and professional manner
- Route and direct customer requests to appropriate personnel
- Prepares for customer inquiries by studying products, services, and customer service processes
- Responds to customer inquiries by understanding inquiry
- Records customer inquiries by documenting inquiry and response in customers accounts.
NURSES AIDE
LEYTE PROVINCIAL HOSPITAL ON THE JOB TRAINING
TACLOBAN CITY, LEYTE
07.2010 - 03.2011
- Assisted with patient in-processing
- Assisted patients with day to day life activities such as dressing and feeding
- Assisted Doctors and nurses with diagnostic procedures and technical treatments
- Cleaned patient’s rooms and comfort rooms, changed bed linens.
TICKET SELLER/SNACK BAR CASHIER
JPA CONSULTANCY MANPOWER AGENCY INC. (ROBINSON MOVIEWORLD)
TACLOBAN CITY, LEYTE
11.2011
- Greeted customers entering the establishment
- Receive payments by cash
- Issued receipts, refunds, or change owed to the customers
- Assisted customers by providing information and resolving their concerns
- Established or identified prices of goods, services or admission, and calculated bills using calculators and cash registers
- Answered customers’ questions, and provided them information
- Sold tickets and other items to customers
- Maintained clean and orderly checkout areas and completed other general cleaning duties, such as mopping floors and emptying trash cans along with cleaning, organizing and maintaining food area
- Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
- Supervised others and provided ON-THE-JOB TRAINING to newly hired employees
- Computed and recorded the totals of all transactions during my shift.
Education
PRACTICAL NURSING
AMA COMPUTER LEARNING CENTER
TACLOBAN CITY PHILIPPINES 06.2009 - 04.2011
High School Diploma -
STA RITA NATIONAL HIGH SCHOOL
STA RITA SAMAR PHILIPPINES04-2006
Skills
- Very trustworthy
- Good communication skills
- Hardworking
- Cooperative
- Works well as part of a team
- Experience with Microsoft office word and Microsoft Excel
- Good customer service
- POS Systems
- ID Verification
- Product Recommendations
- Drawer Balancing
- Returns Processing
- Payment Collection
- Cash Register Operation
- Payment Processing
- Cash Handling
- Customer Assistance
- Customer Relations
- Credit and Cash Transactions
- Cleaning and Sanitizing
- Staff Training
- Cash Drawer Balancing
- Written and Verbal Communication
- Money Handling
- Customer Service Excellence
- Cash Management
- POS System Operations
- Inventory Management
- Product Knowledge
- Order Taking
- Guest Inquiries
Timeline
Cashier
AQUA PLANET WATER THEME PARK
02.2019 - 08.2019
Cashier
MEAT PLUS CAFE
06.2017 - 07.2018
CUSTOMER SERVICE ASSOCIATE
CEBU PACIFIC AIR, CLARK INTERNATIONAL AIRPORT
03.2016 - 04.2016
TICKET SELLER/SNACK BAR CASHIER
JPA CONSULTANCY MANPOWER AGENCY INC. (ROBINSON MOVIEWORLD)
11.2011
NURSES AIDE
LEYTE PROVINCIAL HOSPITAL ON THE JOB TRAINING
07.2010 - 03.2011
PRACTICAL NURSING
AMA COMPUTER LEARNING CENTER
06.2009 - 04.2011
High School Diploma -
STA RITA NATIONAL HIGH SCHOOL
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