Laarni Ruiz
White Plains,MD
Summary
Motivated professional experienced in customer service and multitasking. Delivered memorable experiences through strong work ethic, adaptability, and exceptional interpersonal skills. Focused on mastering new skills and contributing positively to team dynamics.
Overview
7
7
years of post-secondary education
30
30
years of professional experience
Work History
Dunkin’ Donuts
Customer Service
La Plata, MD
04.2026 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Customer Service Representative
Home Depot
Oxon Hill, Maryland
05.1996 - 03.2001
- Resolved customer complaints through effective communication and problem-solving.
- Assisted customers with product inquiries and order placements.
- Maintained knowledge of current promotions and store policies for customer support.
- Processed transactions accurately using point-of-sale systems.
- Collaborated with team members to ensure efficient store operations and service delivery.
Education
Bachelor of Arts - Accounting
University of Pangasinan
Dagupan , Philippines 06.1978 - 05.1982
High School Diploma - High School
Royal Carpenter Academy
Alaminos Pangasinan, Philippines 06.1975 - 03.1978
Skills
- Customer service
- Point-of-sale systems
- Conflict resolution
- Customer relationship management
- Team collaboration
- Inventory management
- Process optimization
- Time management
- Task prioritization
- Problem solving
- Adaptability
- Effective communication
- Problem resolution
Timeline
Dunkin’ Donuts
Customer Service
04.2026 - Current
Customer Service Representative
Home Depot
05.1996 - 03.2001
Bachelor of Arts - Accounting
University of Pangasinan
06.1978 - 05.1982
High School Diploma - High School
Royal Carpenter Academy
06.1975 - 03.1978