Open To Work
LAARNI TAMBOR
Florida,US
Summary
Team player with strong expertise in customer relationship management and human resources. Proven skills in strategic planning and time management. Highly knowledgeable in information technology and program management, delivering effective solutions and enhancing operational efficiency.
Overview
19
19
years of professional experience
3
3
Certifications
Work History
Web Specialist - Seasonal
Integrated Self
Detroit- Remote, US
06.2024 - 11.2024
- Streamlined organization of online case notes in agency portal, enhancing accessibility for staff.
- Resolved technical issues by guiding supervisors and therapists through established procedures, ensuring uninterrupted service delivery.
- Edited lengthy statements and corrected grammar errors.
- Facilitated interviews and coordinated onboarding process for hired therapists, supporting smooth integration into the team.
Customer Success Advocate
Block Inc
US, US
02.2020 - 03.2024
- Owned customer issues by utilizing CRM to identify, document, and coordinate with Square technical team on product bugs.
- Maintained the top chat support with most number of contacts and sales for 2 months straight.
- Identified opportunities for improvement in the customer experience based on feedback from customers.
- Evaluated current workflows and proposed improvements based on industry best practices.
- Resolved customer inquiries regarding new Square features and website technical errors through phone calls, transitioned to chat support, and conducted follow-up emails.
- Assisted customers with inquiries and issues while serving as a customer support representative at Square.
Web Specialist
WestGate Mfg.
Commerce, US
05.2015 - 01.2016
- Developed specification sheets for items online and in quarterly catalog, enhancing product visibility.
- Uploaded approved specification sheets to website, ensuring accurate product information.
- Evaluated current websites against industry best practices for accessibility.
- Performed regular maintenance checks on web servers and databases.
- Led intern selection process for data entry and website content roles.
- Managed distribution of LED lighting products to retailers.
Marketing Project Manager
Emapta
US, US
06.2012 - 04.2014
- Promoted to marketing project manager after 6 months, managing both offline and online marketing initiatives.
- Created detailed project plans with timelines and milestones.
- Developed effective strategies for lead generation through email campaigns.
- Executed recruiting plan using traditional sourcing methods to build a pioneer team responsible for managing brand websites, online marketing, advertising, search traffic, and promotions.
- Started as online marketing manager, overseeing recruitment and training of online marketing team and creation of 5 brand websites.
- Sold adjustable beds and solar panels, assisting customers in product selection.
Web Merchandiser
Auction.ph Corp
Manila, Philippines
09.2008 - 02.2012
- Marketed bestselling items and latest trends online to drive sales.
- Acquired diverse retailers and sellers to expand product offerings on site.
- Exceeding the given target of seller turnovers from the given quota.
- Prepared and conducted monthly online selling seminars focused on strategies to maximize earnings through the site.
- Operated an online selling site that originated in Korea
Sales Team Leader
Coastal Training Technologies
Philippines, US
03.2006 - 06.2008
- Led 8-member team to achieve sales goals through coaching, training, and motivation, resulting in top sales performance on the floor.
- Surpassed monthly sales goals consistently by increasing contacts and closing sales.
- Hired as a Sales Account Manager, promoted to Team Leader after 9 months, and maintained the top seller position in the division.
- Developed HR and Hazmat training videos to enhance employee knowledge and compliance at US company.
Education
Secondary and Tertiary Education -
Colegio del Buen Consejo
01.1994
Bachelor of Science - Management
University of the East
Bachelor of Science - Computer Management
St Joseph's College
Skills
- Salesforce and Helpshift
- Slack collaboration
- Google Workspace proficiency
- Team communication
- Leadership and problem-solving
- Jira and Shippo expertise
- Reputation management
- Website maintenance
- Technical troubleshooting
- Customer relationship management
- Web development
- E-commerce integration
- Technical support
- Oral and written communication
- Organizational skills
- Recruitment and HR administration
- Employee onboarding and orientation
- Quality assurance and performance evaluation
- Attention to detail
Training
- Customer Service - Level Up
- Online Selling Seminar
- Handling Customer Complaints
- Selling - Asking for the Sale
- Sexual Harassment
- Money Laundering Security
Certification
Coursera - Introduction to Customer Service
Work Preference
Job Search Status
Open to workSalary Range
$45000/yr - $200000/yrTimeline
Web Specialist - Seasonal
Integrated Self
06.2024 - 11.2024
Customer Success Advocate
Block Inc
02.2020 - 03.2024
Web Specialist
WestGate Mfg.
05.2015 - 01.2016
Marketing Project Manager
Emapta
06.2012 - 04.2014
Web Merchandiser
Auction.ph Corp
09.2008 - 02.2012
Sales Team Leader
Coastal Training Technologies
03.2006 - 06.2008
Secondary and Tertiary Education -
Colegio del Buen Consejo
Bachelor of Science - Management
University of the East
Bachelor of Science - Computer Management
St Joseph's College