Summary
Overview
Work History
Education
Skills
Software
Timeline
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Laarni Teruya

Food & Beverage
Waipahu,HI

Summary

Customer-savvy Lead Server accustomed to demanding work with little downtime. Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.

Overview

22
22
years of professional experience
23
23
years of post-secondary education
1
1
Language

Work History

Server, Food Runner

Rock A Hula Waikiki
Honolulu, Hawaii
06.2022 - Current
  • Set up my section for the night, greet guests & show them to their tables, serve 1st course, take 1st round of drinks, bus tables, serve dinner, take 2nd round of drinks, serve coffee & tea, bus tables, serve dessert & last round of drinks, bus tables.
  • Clean up & reset tables in my section after the show.
  • Maintained speed of service for food orders while minimizing errors and complaints.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Garnished dishes and quickly delivered items to customers, minimizing wait times.

Cruise Coordinator

Paradise Cruise LTD
Honolulu, Hawaii
06.2022 - 08.2022
  • Answered call from Tour Agencies and direct guest to book amongst the variety of services that's provided by the company
  • I also helped check-in guests in both Rock A Hula & Star of Honolulu locations
  • Participated in workshops and in-service meetings to enhance personal growth and professional development.
  • Utilized proactive communication abilities to resolve employment-related disputes.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Used job-related software to draft and finalize written correspondence and documentation.
  • Received and responded to customer requests via letters, emails, telephone calls and in-person interactions.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.

Server/Bartender

Dolphin Star
Waianae, HI
06.2021 - 06.2022

· Duties: Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.

· Answered customers' questions, recommended items and recorded order information.

· Kept register accurate through correct billing, payment processing and cash management practices.

· Used slow periods to restock supplies, ice, trays and delivery bags.

· Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.

· Increased sales significantly by upselling higher-end products to customers.

· Bussed and reset tables to keep dining room and work areas clean.

· Checked identification for minimum age for sale of alcoholic beverages.

· Explained menu items and suggested appropriate options for food allergy concerns.

Hostess, Expo, Food Runner, Busser

Plantation Tavern
Kapolei, HI
03.2018 - 11.2019
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Cleared tables immediately after guests left in preparation for next party.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Maintained speed of service for food orders while minimizing errors and complaints.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Answered questions from restaurant patrons regarding menu items.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Assisted servers with table settings and beverage refills to support high-volume shifts.
  • Used cash registers and credit card machines to cash out customers.

Server, Food Runner

Rock A Hula Waikiki
03.2000 - 07.2018
  • Set up my section for the night, greet guests & show them to their tables, serve 1st course, take 1st round of drinks, bus tables, serve dinner, take 2nd round of drinks, serve coffee & tea, bus tables, serve dessert & last round of drinks, bus tables
  • Clean up & reset tables in my section after the show.

Hostess

Doraku Sushi Waikiki
Honolulu, HI
04.2018 - 06.2018
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Documented reservations, alerted servers and managers of large groups and prepared seating.
  • Informed servers of newly seated parties for speedy service.
  • Used cash registers and credit card machines to cash out customers.

Education

High School Diploma -

Waipahu High School
Waipahu, HI
09.2000 - 06.2023

Skills

Order delivery practices

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Software

POS, Microsoft 365

Timeline

Server, Food Runner

Rock A Hula Waikiki
06.2022 - Current

Cruise Coordinator

Paradise Cruise LTD
06.2022 - 08.2022

Server/Bartender

Dolphin Star
06.2021 - 06.2022

Hostess

Doraku Sushi Waikiki
04.2018 - 06.2018

Hostess, Expo, Food Runner, Busser

Plantation Tavern
03.2018 - 11.2019

High School Diploma -

Waipahu High School
09.2000 - 06.2023

Server, Food Runner

Rock A Hula Waikiki
03.2000 - 07.2018
Laarni TeruyaFood & Beverage