Summary
Overview
Work History
Education
Skills
Timeline
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Laarry Hudson

Glendale,AZ

Summary

I am a dynamic and dependable professional with extensive experience as an Uber Driver, excelling in customer service and safety awareness. I have a proven track record of achieving high customer ratings through effective communication and route planning. I am very adaptable and tech-savvy, committed to enhancing passenger experiences while maintaining a clean driving record and ensuring timely transportation.

I have developed strong communication and problem-solving skills in a fast-paced, customer-focused environment. I excel in time management and route optimization, ensuring timely and efficient service, seeking to transition into a new field, and leveraging transferrable skills to contribute to team success.

I am a personable and reliable individual with a positive and upbeat attitude. I am knowledgeable about local routes and safety regulations, excelling in navigation and time management. I am dedicated to providing exceptional service and ensuring all passengers a smooth and comfortable ride.

I offer a strong foundation in customer service and safe driving practices, and I am eager to learn and develop in this environment. I bring a willingness to adapt quickly to new challenges and technology, contributing to efficient and courteous transport services. I am ready to use and develop excellent communication and problem-solving skills in any new role I acquire.

I am diligent in seeking new opportunities with background in rideshare driving. I have proven ability to ensure safe and timely transportation for passengers while delivering excellent customer service. I demonstrate effective route planning and adaptability in dynamic environments.

Overview

6
6
years of professional experience

Work History

Uber Driver

Uber
01.2024 - Current
  • Developed strong communication skills while interacting with diverse groups of riders daily.
  • Responded to passenger concerns and complaints politely and professionally.
  • Followed company guidelines and policies when interacting with passengers.
  • Assisted passengers with loading and unloading luggage for enhanced customer care.
  • Built and maintained positive relationships with passengers by providing friendly and professional service.
  • Increased repeat business through exceptional customer service, resulting in numerous positive reviews on the rideshare platform.
  • Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
  • Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
  • Picked up riders at designated locations and greeted upon vehicle entry.
  • Ensured passenger safety with strict adherence to traffic regulations and proactive driving habits.
  • Maintained excellent ratings from passengers by consistently delivering friendly service and timely pickups.
  • Built rapport with passengers through engaging conversations, fostering a sense of trust and reliability in service delivery.
  • Completed daily vehicle maintenance and repair to guarantee dependable and safe ride.
  • Boosted earnings through efficient route planning and strategic scheduling of rides.
  • Kept meticulous records of mileage, expenses, and maintenance tasks for accurate reporting purposes.
  • Adhered to all safety regulations and traffic laws while driving.
  • Handled emergency situations calmly and efficiently, contacting appropriate authorities when necessary.
  • Managed time effectively, juggling multiple ride requests during peak hours for maximum efficiency.
  • Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
  • Expanded knowledge of local attractions and points of interest to better assist passengers with recommendations or directions when requested.
  • Improved rider satisfaction by maintaining a clean and comfortable vehicle environment.
  • Demonstrated adaptability by adjusting schedules according to changing demand patterns and taking advantage of surge pricing opportunities when available.
  • Navigated complex urban environments confidently, ensuring seamless transportation experiences for passengers.
  • Inspected vehicles to confirm safe and fully-functioning working condition.
  • Assisted riders with special needs or accessibility requirements, ensuring their comfort throughout the journey.
  • Monitored traffic patterns and adjusted routes to minimize travel time.

Tow Truck Driver

G&M Towing
03.2023 - 12.2023
  • Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
  • Provided reliable transportation for damaged vehicles while minimizing further damage using proper towing techniques.
  • Secured vehicle to tow truck and checked all attachments for safe operation.
  • Delivered exceptional customer service in high-stress situations, fostering positive relationships with clients and referral sources.
  • Collaborated with local law enforcement agencies to safely clear accident scenes and impounded vehicles.
  • Fastened chains, straps, covers, and binders to secure load during transit.
  • Answered roadside assistance calls for tows and other vehicle support.
  • Advanced company reputation by consistently maintaining professionalism, punctuality, and quality service in all interactions with clients.
  • Performed minor roadside repairs for clients, reducing downtime and promoting repeat business opportunities.
  • Demonstrated adaptability in handling various types of vehicles and towing equipment for a diverse range of situations.
  • Improved response times by efficiently navigating and utilizing GPS systems during tow truck operations.
  • Expedited roadside assistance requests through effective communication with dispatchers to ensure prompt arrival at the scene.
  • Assisted in training new tow truck drivers, sharing best practices for safe operations and efficient service delivery.
  • Boosted operational efficiency by conducting regular maintenance checks on all towing equipment, avoiding breakdowns or malfunctions during critical moments.
  • Enhanced customer satisfaction by providing professional and courteous assistance to stranded motorists.
  • Finalized daily logs on schedule to update internal records and uphold DOT requirements.
  • Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Operated with safety and skill to avoid accidents and delays.
  • Completed preventive maintenance checks and basic repairs to vehicles.
  • Reduced accident rates with careful driving and adherence to safety guidelines during towing procedures.
  • Maintained a clean and organized tow truck, ensuring optimal functionality for emergency situations.
  • Delivered exceptional tow truck service across region and liaised with local authorities.
  • Streamlined dispatch communication by accurately updating job status information through the use of mobile applications.
  • Managed inventory control for onboard equipment, ensuring all necessary tools were readily available for each job assignment.
  • Ensured accurate billing by collecting payment from customers at the time of service completion when necessary.
  • Adhered to local regulations regarding vehicle weight limits, avoiding costly fines or penalties for noncompliance.
  • Conducted thorough pre-trip inspections, identifying potential issues before they could impact performance or safety.
  • Increased company revenue, successfully completing a high volume of service calls within designated timeframes.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
  • Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
  • Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Completed routine maintenance on truck to keep in working order.
  • Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Coordinated efficient routes for optimal delivery scheduling and maximum daily performance.

Loading/Unloading Shipping

Amazon
10.2018 - 05.2019
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.

Education

GED -

East High School
Cleveland, OH
03-2004

Skills

  • Schedule management
  • Excellent navigation
  • Customer service
  • Passenger transportation
  • Safe driving
  • Punctuality
  • Cleanliness
  • Customer engagement
  • Route planning
  • Time management
  • Clean driving record
  • Defensive driving
  • Map reading
  • Fuel efficiency
  • Tech-savviness
  • Problem-solving
  • Multitasking and organization
  • Adaptability and flexibility
  • Safety awareness
  • Patience and tact
  • Cultural awareness
  • Stress management
  • Traffic law knowledge
  • Customer feedback management
  • Communication
  • Directional sense
  • Ride-sharing platform knowledge
  • Hospitable
  • Passenger safety
  • GPS proficiency
  • Dependable and trustworthy
  • Dependable and reliable
  • Effective communication skills
  • Traffic laws and regulations
  • [State] Driver's license
  • Ability to lift 50 pounds
  • Customer support
  • Time, mileage, and fuel tracking

Timeline

Uber Driver

Uber
01.2024 - Current

Tow Truck Driver

G&M Towing
03.2023 - 12.2023

Loading/Unloading Shipping

Amazon
10.2018 - 05.2019

GED -

East High School

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Laarry Hudson