La’Asia Irby
Pine Bluff,AR
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Data Collector
Tyson Foods Inc.
12.2022 - 10.2024
- Ensured high-quality data acquisition by strictly following guidelines and maintaining meticulous attention to detail.
- Improved overall project success by proactively identifying potential issues or discrepancies within collected data sets.
- Gathered and submitted observational information in addition to required data points.
- Organized large volumes of raw data into easily accessible formats for further analysis by relevant stakeholders.
- Followed data entry protocols, rules and regulations.
Server
Saracen Casino Resort
04.2021 - 10.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Customer Service Manager
FoodSmart
06.2018 - 04.2021
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Reduced customer complaints by proactively identifying and addressing common issues.
Education
Watson Chapel
Pine Bluff, AR05.2018
Skills
- Recordkeeping skills
- Time Management
- Critical Thinking
- Data Entry
- Record-keeping
- Microsoft Excel
Timeline
Data Collector
Tyson Foods Inc.
12.2022 - 10.2024
Server
Saracen Casino Resort
04.2021 - 10.2022
Customer Service Manager
FoodSmart
06.2018 - 04.2021
Watson Chapel
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