LaAysha Sebastian
Columbus,OH
Summary
Relentless professional Known for working hard to determine risk levels.
Would like to seek and maintain full- time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills and room to grow.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Lead Teacher,
Peacox Child Care
02.2023 - Current
- Developed and implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in increased student engagement and success.
- Executed project-based learning experiences, promoting teamwork, problem-solving skills, and real-world connections for students.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Managed classroom behavior effectively, ensuring a safe, nurturing environment for all children.
Direct Support Professional
Heinzerling Community
10.2022 - 02.2023
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Collaborated with interdisciplinary teams to develop comprehensive support strategies for each client''s unique needs.
Inbound Customer Service Representative
Contact US Communications
01.2021 - 10.2022
- Enhanced customer satisfaction by addressing and resolving inbound calls and inquiries in a timely manner.
- Improved first-call resolution rates by efficiently managing customer issues and complaints.
- Streamlined communication with customers by providing accurate information regarding products and services.
- Assisted customers in navigating company website or online portal to facilitate self-service solutions where appropriate.
- Actively listened to customers. Helped customers place orders for clothes on "Torrid's" website, While also assisting with loyalty points, new deals on clothing, missing items and incorrect orders.
Fast Food Crew Member
Donatos Pizzeria
03.2018 - 10.2020
- Improved customer satisfaction by providing efficient and friendly service during peak hours.
- Enhanced team productivity by maintaining a clean and organized work environment.
- Prepared high-quality food items following established recipes and safety guidelines for consistent results.
- Expedited orders with accuracy, resulting in reduced wait times for customers
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
Child Development Associate Certification -
CDA
Columbus, OH09.2023
High School Diploma -
Beechcroft High School
Columbus, OH05.2020
Skills
- Student Records Management
- Behavior Modeling
- Activity Planning
- Lesson development
- Complaint resolution
- Call Center Operations
- Active Listening
- Care Delivery
- Direct Patient Care
- Customer Assistance
Certification
CPR Certification
First Aid Certification
Food Handler Certfification
Timeline
Lead Teacher,
Peacox Child Care
02.2023 - Current
Direct Support Professional
Heinzerling Community
10.2022 - 02.2023
Inbound Customer Service Representative
Contact US Communications
01.2021 - 10.2022
Fast Food Crew Member
Donatos Pizzeria
03.2018 - 10.2020
Child Development Associate Certification -
CDA
High School Diploma -
Beechcroft High School