Laban Amosu
Detroit,MI
Summary
Energetic Associate offers customer service and resolution expertise paired with outstanding time management and multitasking skills. Diligent team member with years of experience helping customers with returns and refunds and resolving common complaints. Enthusiastic and friendly team player dedicated to maintaining positive attitude focused on customer satisfaction.
Overview
15
15
years of professional experience
Work History
Straight Truck Driver
McLane Food Service
Plymouth, MI
03.2024 - Current
- Checked vehicle for safety issues prior to operating.
- Followed delivery instructions accurately and in a timely manner.
- Inspected cargo to ensure proper loading and unloading of goods.
- Ensured compliance with DOT regulations at all times.
- Communicated effectively with customers regarding delivery status updates.
- Performed routine maintenance on truck such as checking oil levels, tire pressure, brakes.
- Managed logbook entries according to company policies and procedures.
- Provided customer service by assisting with loading and unloading of merchandise when needed.
- Interacted professionally with customers upon arrival at destination point.
- Conducted pre-trip inspections before leaving the warehouse or yard.
- Followed designated routes while ensuring safe driving practices were adhered to.
- Stayed up-to-date on changes in traffic laws and regulations governing commercial vehicles operation.
- Completed paperwork accurately and efficiently after each delivery run was completed.
- Reported any mechanical problems or issues encountered during route to supervisor promptly.
- Responded quickly to emergency situations such as road hazards or accidents.
- Utilized GPS systems for efficient navigation of routes.
- Demonstrated excellent problem solving skills in order to address difficult situations.
- Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
- Inspected truck for defects and safe operating condition before, during and after trips.
- Conducted vehicle inspections before and after every trip and performed minor repairs to keep truck functional.
- Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
- Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
- Kept accurate logs of all deliveries and trips.
- Determined optimal routes based on GPS application information and knowledge of local routes.
- Inspected vehicles' condition, supplies and equipment before and after trips
- Reviewed delivery documents and orders and reported errors to supervisor.
- Conducted pre-inspections to keep trucks reliable and well-maintained.
- Reported mechanical problems encountered with vehicles to dispatch.
- Operated manual and mechanical equipment safely to minimize injury and accident risks.
- Reported delays and accidents to stations using telephones or two-way radios.
- Identified mechanical problems with vehicles, completed basic repairs and helped coordinate more serious maintenance needs.
Delivery Associate
EJKJ Logistics Inc
Troy, MI
11.2023 - 01.2024
- Loaded delivery truck with company products according to the daily route plan.
- Inspected vehicles for mechanical items and safety issues and performed preventative maintenance.
- Maintained accurate logbook of deliveries and pick-ups.
- Followed all applicable traffic laws and regulations while driving company vehicle.
- Notified customers prior to arrival of goods or services at their locations.
- Provided friendly customer service when interacting with clients during deliveries.
- Communicated with dispatch regarding any changes in route schedule or delivery times due to traffic delays, weather conditions.
- Assisted with unloading product from truck as needed upon delivery to customer's location.
- Performed pre-trip inspections on vehicles including checking fluid levels and tire pressure.
- Delivered packages safely and timely to designated addresses within assigned territory.
- Ensured proper care in the handling of packages to avoid damage during transit.
- Reported any incidents encountered on the road such as accidents or traffic violations immediately to supervisor and dispatch team.
- Adhered to all safety policies and procedures while operating a commercial vehicle.
- Provided assistance loading, unloading product from truck as needed upon delivery, pickup from customer's location.EnergeticEnergetic Associate offers customer service and resolution expertise paired with outstanding time management and multitasking skills. Diligent team member with years of experience helping customers with returns and refunds and resolving common complaints. Enthusiastic and friendly team player dedicated to maintaining positive attitude focused on customer satisfaction.
- Returned undeliverable packages back to warehouse for rerouting or disposal according to policy.
- Maintained cleanliness of vehicle interior and exterior.
- Communicated effectively with dispatch regarding delivery progress and route detours.
- Navigated routes with relevant map programs and GPS systems.
- Obeyed traffic laws and follow established traffic and transportation procedures.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Inspected vehicle and maintained gas, oil and water levels.
- Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
- Utilized street maps to plan and determine most efficient routes.
Associate
Amazon
Livonia, MI
08.2020 - 10.2021
- Built and maintained relationships with peers and upper management to drive team success.
- Identified support issues and initiated appropriate action to resolve problems.
- Applied strong communication and closing skills to achieve demanding goals on regular basis.
- Maintained positive working relationship with fellow staff and management.
Retail Sales Assistant
Buscemi's
Livonia, MI
06.2018 - 07.2020
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Managed cash register operations using POS system and processed sales and returns.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Helped customers by answering questions and locating merchandise.
- Adhered to company initiatives and achieved established goals.
Event Manager
Hustlebliss Entertainment
Lagos, Lagos
01.2014 - 11.2016
- Prepared, monitored and maintained event budgets.
- Organized venues, budgets, guest lists, catering and event timelines.
- Attended and participated in industry events.
- Paid and settled vendors, venues, staff and contracted services.
- Designed contracts, collected fees and booked venues for events.
Customer Service Representative
City Mall Cinema
Lagos, Lagos
01.2010 - 08.2014
- Educated customers on special pricing opportunities and company offerings.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Education
Associate of Arts -
Wcccd
Detroit, Michigan06.2022
Locksmith & Home Security Technician
Penn Foster Online Courses
06-2020
Associate of Arts -
University of Lagos
Nigeria02.2015
High School Diploma -
IKGS
Lagos, Nigeria01.1997
Skills
- Time Management
- Inventory replenishment
- Report writing
- Strong problem solver
- Vehicle Maintenance
- DOT Compliance
- Vehicle Inspection
- Route Planning
- Transportation
- Clean Driving Record
- Punctual and Reliable
- Loading and unloading
- Accident Prevention
- Safe Driving Practices
- Vehicle inspections
- Driving and transportation
- Traffic Law Observation
- Valid Driver's License
- Cash Register Operation
- Cash Handling
- Computer Skills
- MS Office
Timeline
Straight Truck Driver
McLane Food Service
03.2024 - Current
Delivery Associate
EJKJ Logistics Inc
11.2023 - 01.2024
Associate
Amazon
08.2020 - 10.2021
Retail Sales Assistant
Buscemi's
06.2018 - 07.2020
Event Manager
Hustlebliss Entertainment
01.2014 - 11.2016
Customer Service Representative
City Mall Cinema
01.2010 - 08.2014
Associate of Arts -
Wcccd
Locksmith & Home Security Technician
Penn Foster Online Courses
Associate of Arts -
University of Lagos
High School Diploma -
IKGS
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