La Belle Jackson

Processed customers' initial loss reports for auto collision and comprehensive claims which included

• Collected statements and assessed claim advancement.
• Achieved effective communication and collaboration with team members, vendors, and attorneys.
• Resolved issues involving coverage, property, and liability
• Ensured seamless flow of work by managing existing claim-related tasks.
• Investigated claims extensively and utilized various communication methods to engage with insured claimants regarding denials, settlements, and billing matters.

Additionally, proficient in multiple systems and tools, including ECS, HAART, SALES FORCE, and Microsoft OFFICE

Responsible for the facilitation of Business Class customer orders, from order submission through installation, with frequent customer interaction. Ensured contracts meet all submission criteria and compliance requirements, and approved contracts as appropriate.
Reviewed contract details and validated services ordered through customer contact to ensure accuracy.

Compared contract documentation with order entry details across all systems to meet compliance standards.

Served as primary interface with identified customer IT/technical personnel and vendors. Navigated through multiple systems to build, track, and monitor orders.

Interacted with various levels of Sales, Operations, Engineering, and other functional groups to ensure orders flow appropriately.

Responsible for both Inbound and Outbound customer interactions related to scheduling Business Class installs.
Ensured all relevant account information and customer data is obtained, such as mobile numbers, email address, and bill-to address.

Responsible for small and mid-size businesses for renewals, restarts, merges, transfers, and national (local) orders.
Responsible for in-flight changes based on eligibility requirements.
Updated customers on construction status, as appropriate.

Met monthly scorecard productivity and quality metrics.

• Generated sales daily by visiting apartment complexes, knocking doors, and building relationships with leasing office staff.
  Host monthly sales events at various apartment complexes to assist with monthly sales quota.
• Maintained a monthly sales quota by selling all Comcast services to new and existing customers.

• Created monthly work schedules for the sales support team, handled all unexpected situations needing supervisor involvement and tracking monthly Sales Forecasts for Comcast's Sales Department.
• Assisted door-to-door residential sales representatives by keying orders for new and existing residential customers. Ensured all customers qualified for active promotions and marketing deals. Scheduled installs and completed no-truck roll orders in the billing system.

Handled over 300 calls daily, assisting customers with all billing issues and service issues.

Researched billing inquiries and troubleshooted technical issues with Comcast services.