Labika Aziz
Boston,MA
Summary
Resourceful professional in customer-facing roles, adept at handling high volumes of inquiries and administrative tasks with speed and accuracy. Specialize in effective communication, data entry, and appointment scheduling to support operational flow. Excel in problem-solving, time management, and adaptability, ensuring positive experiences for both clients and team members. Demonstrated ability to improve office processes for better workflow and client satisfaction. Successfully enhanced the welcoming atmosphere of previous workplaces while efficiently managing multiple tasks simultaneously.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Capital Area Pediatrics
Oakton, VA
11.2022 - Current
- Manage and prioritize incoming calls, emails, and messages from patients, ensuring timely and effective communication and response.
- Coordinate with healthcare providers to ensure timely and accurate delivery of patient care.
- Ensure compliance with all HIPAA regulations and patient privacy policies to maintain confidentiality.
- Assist in the development and implementation of patient education materials and resources to improve patient understanding and engagement in their own healthcare.
- Assisted with scheduling follow-up appointments according to provider availability.
- Verified insurance information, collected payments, and scheduled appointments.
- Assist in the implementation of telemedicine services to improve access to healthcare for patients.
Front Desk/ Receptionist
The Woodlands
Fairfax, VA
06.2022 - 10.2022
- Greet visitors, aides, and staff as soon as they arrive, and connect guests with the appropriate parties.
- Answer the phone in a timely manner, and direct calls to the correct offices.
- Complete applications and reports related to residents and visitors
- Receive payments from residents and forward them to the accounting department.
- Deal with complaints or problems and put in work orders for the residents
- Schedule and confirm appointments, and maintain event calendars..
- Inform other environmental employees (housekeeping) and the kitchen director of visitors' arrivals or cancellations.
- Handle incoming and outgoing mail.
- Update posters around the building to keep residents informed of current and upcoming events.
Service Desk/Customer Service Associate
Home Depot
Fairfax, VA
03.2021 - 02.2022
- Processed refunds, picked online orders for customers, and handled credit card payments
- Displayed strong telephone etiquette, effectively handling difficult calls
- Handled client inquiries with exceptional professionalism and enthusiasm
- Answered questions and informed customers of current sales and promotions
- Informed customers about all product lines and services offered by company
- Fielded customer complaints and queries, fast-tracking them for problem resolution
- Delivered service and support to each customer, paving way for future business opportunities
- Escalated customer concerns, store issues and inventory requirements to supervisors
- Cross-trained on cashiers and Pro-desk roles in order to provide skilled back-up for customer-facing teams.
Customer Service Representative
Contax360 BPO Solutions
Remote
10.2020 - 11.2020
- This position was related to the Elections that took place in November 2020
- This was an online (remote) job, the election or political campaign included calling customers and letting them know about their polling stations
- It also required letting customers know the documents needed to vote for the elections
- Information about early voting
- Answered 100+ inbound calls per day and directed to individuals or departments
- The campaign ended after the elections ended.
Administrative/Legal Assistant
Ashraf Consulting Engineers, Inc
Hialeah, FL
05.2019 - 08.2020
- Coordinated correspondence between attorneys and engineers for active cases and other matters
- Managed high volume of phone calls and coordinated well-organized appointment schedules
- Helped draft, edit, and transmit legal documentation such as motions, affidavits, and letters
- Managed office scheduling and kept accurate notes on deadlines, motions, and other dates
- Handled all telephone calls, meeting plans and conference organization requirements
- Scheduled conference calls, depositions, and trails
- Prepared folders for more than 500+ legal cases.
Store Manager/ Barista
Gloria Jeans Coffee
Normal, IL
05.2018 - 01.2019
- Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees, and teas
- Greeted customers at front counter, answering questions and inputting specialty coffee orders into POS system
- Determined root cause of performance trends and developed process improvement plans which targeted assurance in safety, health, quality, and customer satisfaction
- Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality
- Hosted coffee and tea tastings to showcase seasonal items and boost sales opportunities.
Education
Bachelors - Criminology, Law, And Society
George Mason University
Fairfax, VA05-2025
Associate of Science - Biology
Broward College
Pembroke Pines, FL05-2022
High School Diploma -
Charles W Flanagan High School
Pembroke Pines, FL06-2018
Master of Science - Criminal Justice And Political Science
Boston University
Boston, MASkills
- Data entry
- Customer service
- Office administration
- Appointment scheduling
- Workflow optimization
- Phone etiquette
- Document filing
- Research and Analysis
- Administrative support
- Clerical support
Certification
- CITI Program
Timeline
Patient Service Representative
Capital Area Pediatrics
11.2022 - Current
Front Desk/ Receptionist
The Woodlands
06.2022 - 10.2022
Service Desk/Customer Service Associate
Home Depot
03.2021 - 02.2022
Customer Service Representative
Contax360 BPO Solutions
10.2020 - 11.2020
Administrative/Legal Assistant
Ashraf Consulting Engineers, Inc
05.2019 - 08.2020
Store Manager/ Barista
Gloria Jeans Coffee
05.2018 - 01.2019
Bachelors - Criminology, Law, And Society
George Mason University
Associate of Science - Biology
Broward College
High School Diploma -
Charles W Flanagan High School
Master of Science - Criminal Justice And Political Science
Boston University
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