Summary
Overview
Work History
Education
Skills
Timeline
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LaBraja Alonzo

Zachary,LA

Summary

Accomplished Finance Manager with a proven track record at Security Finance, adept in streamlining financial processes and enhancing compliance. Skilled in CRM software and conflict resolution, I significantly improved customer satisfaction and operational efficiency. My leadership in team development and financial acumen drove notable achievements in customer service and financial management.

Overview

10
10
years of professional experience

Work History

CSR

Allstate Credit
10.2023 - 02.2024
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.

Manager

Auto Rental Etc
02.2017 - 12.2018
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Finance Manager

Security Finance, Financial Services
07.2014 - 12.2016
  • Reviewed documentation and identified financial discrepancies where applicable.
  • Streamlined month-end close process, reducing time spent on manual tasks and improving data accuracy.
  • Ensured compliance with local, state, federal tax regulations; timely filing of all required documents, mitigating potential penalties or fines.
  • Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.

Education

Accounting And Finance

Walker High School
Walker LA

Skills

  • Call center experience
  • Customer focus
  • Complaint handling
  • CRM software
  • Customer service
  • Active listening
  • Professional telephone demeanor
  • Conflict resolution
  • Microsoft outlook
  • Relationship building
  • Computer proficiency
  • Payment processing
  • Scheduling
  • Call management
  • Office equipment proficiency
  • Administrative support
  • Product knowledge
  • Team development
  • Client relations

Timeline

CSR

Allstate Credit
10.2023 - 02.2024

Manager

Auto Rental Etc
02.2017 - 12.2018

Finance Manager

Security Finance, Financial Services
07.2014 - 12.2016

Accounting And Finance

Walker High School

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LaBraja Alonzo