Overview
Work History
Education
Skills
Timeline
Generic

Rakita Johnson

D'Iberville,MS

Overview

13
13
years of professional experience

Work History

Healthcare Customer Service Representative

Humana
Remote
02.2021 - 11.2024
  • Managed incoming calls from patients and other healthcare facilities to provide information or schedule services.
  • Maintained client confidentiality according to HIPAA regulations at all times.
  • Responded promptly to emails, voicemails, and faxes from customers seeking assistance or advice.
  • Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services.
  • Processed paperwork related to medical claims processing including authorizations, referrals, pre-certifications.
  • Updated patient files in accordance with company policy and procedure guidelines.

Customer Service Representative

Alorica
Mobile, AL
05.2019 - 01.2021
  • Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
  • Attended regular training sessions on updates and changes within the industry or organization.
  • Developed effective working relationships with team members across multiple departments.
  • Participated in daily huddles with team members in order to discuss common goals and objectives.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.

PCA

Helping Hands Nursing Solutions
Biloxi, MS
11.2011 - 04.2019
  • Provided personal care assistance to elderly and disabled individuals in their homes, including bathing, dressing, grooming, transferring, toileting and feeding.
  • Maintained accurate records of client care services provided on a daily basis.
  • Assisted clients with medication management by reminding them to take medications on time as prescribed by the doctor.
  • Performed light housekeeping duties such as changing bed linens, doing laundry, washing dishes and vacuuming carpets.

Education

High School Diploma -

D'Iberville High
D'Iberville, MS
05-2009

Skills

  • Phone etiquette
  • Follow-up skills
  • Data entry proficiency
  • Patient check-in
  • Patient identity verification
  • Policy understanding
  • Call handling
  • Record preparation
  • Refunds processing

Timeline

Healthcare Customer Service Representative

Humana
02.2021 - 11.2024

Customer Service Representative

Alorica
05.2019 - 01.2021

PCA

Helping Hands Nursing Solutions
11.2011 - 04.2019

High School Diploma -

D'Iberville High

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