Labre Buckner
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Insurance Data Analyst
Transamerica Life Insurance Company
10.2017 - Current
- Provided excellent customer care to consumers, received payment by credit cards and debit
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Answered Multi-line phones while multi-tasking.
- Identified, analyzed and interpreted trends or patterns in complex data sets.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Upheld security and confidentiality of documents and data within area of responsibility.
- Participated in requirements meetings to understand business needs.
- Developed polished visualizations to share results of data analyses.
- Ensures applications are complete, accurate and free from grammatical errors.
- Extracted and interpreted data patterns to translate findings into actionable outcomes.
General Manager
Zenful Living
01.2018 - Current
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reduced operational risks while organizing data to forecast performance trends.
- Raised property accuracy and accountability by creating new automated tracking method.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Floor Manager
The Refuge
09.2014 - 12.2017
- Managed team of 10+ employees to maintain smooth-running operations of shop floor.
- Managed store inventory and stock levels to maintain availability of products.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.
- Created employee schedules to align coverage with forecasted demands.
- Supervised department recoveries to maintain organized and professional displays for customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Education
Bachelor of Science - Business Administration And Management
University of Florida
Gainesville, FL09.2014
Skills
- CUSTOMER SERVICE (10 years)
- Business Administration
- Customer Relationship Management
- Process Automation
- Data Validation
- Business Needs Analysis
- Data Modeling
- Gap Analysis
- Process Mapping
- Report Writing
- Microsoft Access
- Project Management
- Quality Management
- Account Management
- Operations Oversight
- Advertising and Marketing
- Staff Supervision
- Customer Retention
- P&L Management
- Expense Control
- Risk Management
- Recruitment
Certification
- Certified Herbalist - June 2018
- Certified Doula - September 2021
- Certified Breastfeeding Counselor - September 2021
- Certified Lactation Specialist - September 2021
- Licensed Hypnotherapist - August 2023
Timeline
General Manager
Zenful Living
01.2018 - Current
Insurance Data Analyst
Transamerica Life Insurance Company
10.2017 - Current
Floor Manager
The Refuge
09.2014 - 12.2017
Bachelor of Science - Business Administration And Management
University of Florida
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