LABREA BOXLEY
Bryan,Texas
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Correctional Officer IV
Texas Department Of Criminal Justice
06.2021 - 12.2022
- Escorted inmates to and from cells, court, hospitals and medical appointments.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records and activity journals.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
- Observed behavior of residents individually and in groups.
- Addressed inquiries from general public, other staff, inmates and visitors to resolve concerns.
- Tracked inmates through head counts, visitor logs and scheduled activities.
Sales Associate
Walmart
11.2019 - 06.2021
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Processed product returns and assisted customers with other selections.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Maintained records related to sales, returns and inventory availability.
Correctional Officer III
Texas Department Of Criminal Justice
09.2016 - 05.2019
- Escorted inmates to and from cells, court, hospitals and medical appointments.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records and activity journals.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
- Tracked inmates through head counts, visitor logs and scheduled activities.
- Observed behavior of residents individually and in groups.
- Addressed inquiries from general public, other staff, inmates and visitors to resolve concerns.
Sales Representative
Walmart
04.2015 - 09.2016
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
Customer Service Representative
Penncro
07.2014 - 01.2015
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
Cashier
Walmart
02.2014 - 07.2014
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Checked identification for proof-of-age for alcohol and tobacco sales.
Customer Service Clerk
Brookshire Brothers
05.2011 - 08.2012
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Kept front check out area clean and organized for efficient service.
- Issued receipts and processed refunds, credits or exchanges.
- Processed payments and returns with accuracy and efficiency.
Education
Bachelor of Science - Healthcare Administration
Southern New Hampshire University
Hooksett, NH12.2024
High School Diploma -
Hearne High School
Hearne, TX06.2012
Skills
- Conflict Resolution Skills
- Active Listening
- Customer Relations
- Microsoft Word
- Microsoft Excel
- Problem-Solving Ability
- Verbal Communication
- Multitasking Strengths
Timeline
Correctional Officer IV
Texas Department Of Criminal Justice
06.2021 - 12.2022
Sales Associate
Walmart
11.2019 - 06.2021
Correctional Officer III
Texas Department Of Criminal Justice
09.2016 - 05.2019
Sales Representative
Walmart
04.2015 - 09.2016
Customer Service Representative
Penncro
07.2014 - 01.2015
Cashier
Walmart
02.2014 - 07.2014
Customer Service Clerk
Brookshire Brothers
05.2011 - 08.2012
Bachelor of Science - Healthcare Administration
Southern New Hampshire University
High School Diploma -
Hearne High School
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