Applicant Summary 3 + years of varied experience in time management, customer focused service, and maintaining completeness and accuracy of projects and documents where needed. Exceptional ability to work with team and independently according to business need. Highly motivated and concerned with exemplifying remarkable performance expectations. Taking each individual task as far as possible to ensure quality performance and that progress is being made. Ability to prioritize multiple projects and adapt to changing environments while working in high stress level environments Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Hi, I’m
LaBrea Duffy
Cantonment,FL
Summary
Overview
10
years of professional experience
Work History
Navy Federal Credit Union
Mortgage Default Specialist II
02.2020 - Current
Job overview
- Efficient in administering first mortgage and equity loan collections, especially mortgage default processes such as foreclosure, Loss Mitigation, REO or Lien/Value
- Advanced skill following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and regulations
- Determine mortgage loan retention or liquidation by reviewing available mortgage information; present recommendations to the Foreclosure Committee
- Evaluate income, expenses, debt, other monthly financial obligations, credit reports and titles to determine the financial status/ability of loan holder to pay; identify possible alternatives to foreclosure or charge-off
- Enhanced client satisfaction through prompt resolution of delinquency issues and proactive communication with borrowers.
- Improved operational efficiency by maintaining accurate records of borrower communications, payment arrangements, and account statuses.
- Managed a diverse caseload of delinquent loans, prioritizing cases based on urgency and risk level to minimize losses.
- Negotiated mutually beneficial workout solutions with borrowers, including loan modifications, forbearance agreements, and short sales.
- Assisted borrowers in navigating the loss mitigation application process by providing clear guidance and support throughout the experience.
Navy Federal Credit Union
CCO Mortgage Loan Originator/MSR III
12.2018 - 02.2020
Job overview
- Efficient in providing information to members regarding products, services, and policies
- Efficient in active listening to accurately respond to inquiries and requests
- Efficient in reviewing and evaluating mortgage loan applications to confirm proficiency
- Explained different types of loans pertaining to client situations.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Processed loan applications and monitored progress from start to finish.
- Explained very technical financial information to applicants in easy to understand language.
- Analyzed potential risks and evaluated loan products to identify suitable options for customers.
Navy Federal Credit Union
Property Insurance Claims Specialist
10.2017 - 12.2018
Job overview
- Efficiently reviewed documents for errors, inconsistencies, and/or missing information
- Efficiently communicated clearly to members the guidelines and procedures of the process
- Efficiently navigated multiple screens such as UAD, LPS, etc
- And adapting to new technologies
- Mortgage Loan Closer
- Learned knowledge of VA and Conventional loans and Navy Federal Credit Union procedures
- Evaluated and analyzed documents to ensure accuracy before scheduled closing
- Prepared documents for final closing package
- Authorized release of documents to appropriate persons
- Performed administrative duties by verifying documentation, researching facts and contacting other parties involved to determine fault percentages and minimize potential losses.
- Improved claim processing efficiency by streamlining workflows and implementing time-saving strategies.
- Provided exceptional customer service during stressful situations by offering empathy and support while resolving issues efficiently.
- Prepared insurance claim forms or related documents and reviewed for completeness.
Capgemini Inc
Credentialing Specialist
07.2016 - 06.2017
Job overview
- Efficient in systematic progress by entering data in database systems for Insurance providers
- Efficient in accurately documenting systems when requested additional information/ documents
- Efficient in timely maintenance and upkeep of expired documentation;
- Ensuring renewal of credentials were completed in a timely fashion
- Received and evaluated applications to look for missing and inaccurate information.
- Enhanced credentialing processes by streamlining documentation and verification procedures.
- Safeguarded confidential provider information by adhering to strict data privacy regulations and company policies.
Levin Papantonio Law Firm
Litigation Assistant
04.2014 - 07.2016
Job overview
- Efficiently managed and administrated over eight hundred law cases
- Extensively researched and evaluated each individual case
- Efficiently developed and maintained spreadsheets to track each phase of cases
- Maintained litigation database and document organization for Mass Tort cases.
- Used document review tools to discover and inspect records.
- Enhanced attorney-client relationships by providing timely updates on case progress and addressing concerns promptly.
- Contributed to a positive work environment by fostering open communication channels between colleagues at all levels within the firm.
- Collaborated with paralegals to efficiently manage caseloads, delegating tasks appropriately and ensuring timely completion of assignments.
Education
University of West FloridaPensacola, FL
Bachelors of Arts from Criminal
Justice
12.2013
University Overview
Woodham High SchoolPensacola, FL
High School Diploma
05.2006
University Overview
Skills
- Effective communicator both verbal and written
- Proficient in developing spreadsheets Efficient in word processing
- Efficient in paying close attention to detail Proficient in multi-tasking
- Proficient in understanding and putting Efficient in performing extensive research procedure into operation Proficient in Microsoft Office
- Data-Driven Decision Making
- Creative Problem Solving
Timeline
Mortgage Default Specialist II
Navy Federal Credit Union
02.2020 - Current
CCO Mortgage Loan Originator/MSR III
Navy Federal Credit Union
12.2018 - 02.2020
Property Insurance Claims Specialist
Navy Federal Credit Union
10.2017 - 12.2018
Credentialing Specialist
Capgemini Inc
07.2016 - 06.2017
Litigation Assistant
Levin Papantonio Law Firm
04.2014 - 07.2016
University of West Florida
Bachelors of Arts from Criminal
Justice
Woodham High School
High School Diploma
Similar Profiles
Jessica JacksonJessica Jackson
Member Service Representative at Navy Federal Credit UnionMember Service Representative at Navy Federal Credit Union
London ParkerLondon Parker
Fraud Prevention Specialist at Navy Federal Credit UnionFraud Prevention Specialist at Navy Federal Credit Union
Noah CarterNoah Carter
Member Service Representative II at Navy Federal Credit UnionMember Service Representative II at Navy Federal Credit Union
Zaharenia Jackie ManosZaharenia Jackie Manos
Member Service Representative at Navy Federal Credit UnionMember Service Representative at Navy Federal Credit Union
Lindsey MeadowsLindsey Meadows
Registered Dental Hygienist (Float) at Various ClinicsRegistered Dental Hygienist (Float) at Various Clinics