LaBreda Gray (Bre')
Bossier City,LA
Summary
15 Year Sales Professional with robust background in Insurance Sales, and Customer Service Helpdesk, known for achieving impactful results and fostering client trust. Adept at navigating complex sales processes and consistently meeting goals. Valued for collaborative spirit and adaptability in dynamic environments, with strong skills in customer engagement and plan customization. Strong focus on team collaboration and adaptability, ensuring seamless operations and consistent achievement of targets. Reliable, results-driven, and adept at navigating dynamic environments. Successful and very well organized, attentive to detail and vigilant in achieving sales quotas and delivering impactful results through effective strategies and customer engagement. ABILITY TO OBTAIN SECRET GOVERNMENT CLEARANCE
Overview
22
22
years of professional experience
1
1
Certificate
Work History
Medicare Sales Representative
E-Health (Remote)
02.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Operations Manager
Durden Trucking and Logistics
09.2017 - 02.2023
- Coordinated dispatching of drivers to accomplish daily delivery requirements.
- Experience conducting hazard analyses, administering safety programs, developing controls, implementing safeguards, contributing to safe work environments
- Reviewed established business practices and improved processes to increase efficiencies and reduce expense without compromising customer service levels.
- Oilfield Contracts with HALIBURTON, LIBERTY OIL, SCHLUMBERGER, ETC
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring of over 100's of drivers' onboarding and training of new hires to fulfill business requirements.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Coordinated safety protocols and mapping with state issued permits.
- Organized dining and lodging arrangements on coordinated runs with CLC Lodging
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Insurance Sales Manager
State Farm Insurance
06.2011 - 03.2017
- Accompanied new agents on sales calls and identified insurance sales opportunities.
- Cultivated mutually beneficial client relationships through telephone calls and meetings.
- Adhered to legal requirements and agency and industry regulations in selling and servicing insurance policies.
- Collaborated with commercial clients to reduce exposures through introduction of new products and modification of existing policies.
- Structured internal role-playing exercises to improve agents' sales effectiveness, overcome client objections and enhance client renewal rates.
- Guided agents through life, health, property and casualty insurance licensing and renewal processes.
Substitute Teacher, K-12
East Baton Rouge Schools
08.2010 - 05.2011
- Provided instruction for students in core subject areas.
- Assigned, explained and graded homework.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
- Studied changing regional curriculums to maintain knowledge of lesson plans for short- and long-term substitute positions.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Helped students develop life-long learning skills and good study habits.
- Leveraged classroom discussion strategies to engage students, promote topics and boost learning opportunities.
Insurance Sales Agent
American Income Life
07.2008 - 07.2010
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Sold life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
Leasing Agent
Riverstone Residential Group
07.2003 - 06.2008
- Responsible for receiving and processing applications for Tax Credit apartment homes
- This entails inspecting apartments units every week to make sure they are available and ready for move in
- Also, consulting with a maintenance team to see that these units are in proper condition and fit for living.
Education
CDL - Commercial Driver Training
Diesel Driving Academy
Shreveport, LA05-2017
MBA - Business Administration And Management
University of Phoenix
Baton Rouge, LA10-2011
Bachelor of Science - Psychology
Dillard University
New Orleans, LA07-2006
Skills
- Proficient in typing at 80 WPM
- Excellent Communication Skills
- Strong organizational skills
- 15 years experience in high-volume outbound cold calling
- 5 year technical support-based experience
- Effective team leadership
- Can navigate sales and internal tools (Salesforce, Google Apps)
- Safety and compliance inspections
- Training and mentoring
- Problem-solving
- Provide support for username/password issues, basic troubleshooting
- Planning and implementation
- Complete tasks and see them through (very goal oriented)
- Analytical and Critical Thinking
- Power Point, Excel, Word, Word perfect, Spss, MegaStat,MS3
- Flexible and Adaptable
Certification
- Licensed CDL-2017
- Tankers
- Hazmat
- TWIC: Expires- 2027-08-26
- OSHA 10 & OSHA 30 Certified
- Property and Casualty License October 2012 to Current
- Life and Health Insurance February 2009 to Current
Timeline
Medicare Sales Representative
E-Health (Remote)
02.2023 - Current
Operations Manager
Durden Trucking and Logistics
09.2017 - 02.2023
Insurance Sales Manager
State Farm Insurance
06.2011 - 03.2017
Substitute Teacher, K-12
East Baton Rouge Schools
08.2010 - 05.2011
Insurance Sales Agent
American Income Life
07.2008 - 07.2010
Leasing Agent
Riverstone Residential Group
07.2003 - 06.2008
CDL - Commercial Driver Training
Diesel Driving Academy
MBA - Business Administration And Management
University of Phoenix
Bachelor of Science - Psychology
Dillard University