Labreia Williams
Statesville,NC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Well-qualified Personal Care worker skilled in delivering top-quality home care support. Effective at ambulating patients, meeting personal grooming needs and administering medications. Detail-oriented in maintaining clean and organized personal areas to support daily living safety.
Overview
9
9
years of professional experience
Work History
FC Associate I
Amazon Warehouse
11.2022 - Current
- Completed daily orders with expert picking and packing of shipments.
- Lifted and unloaded containers of parcels onto equipment for transportation to sort stations.
- Used hand-held scanners and physical logs to accurately track item movements.
- Managed warehouse operations and verified proper shipment procedures.
- Added packed boxes to conveyor belts for movement to shipping stations.
Customer Service Representative
Anthem
08.2021 - 09.2022
- Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Analyzes problems and provides information/solutions.
- Operates a PC/image station to obtain and extract information, documents information, activities and changes in the database.
- Thoroughly documents inquiry outcomes for accurate tracking and analysis.
- Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
- Researches and analyzes data to address operational challenges and customer service issues.
- Provides external and internal customers with requested information.
- Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature.
- Uses computerized systems for tracking, information gathering and troubleshooting.
Customer Service Representative
Concentrix
03.2020 - 08.2021
- Educated customers on promotions to enhance sales.
- Assisted customers with signing up for store loyalty programs and provided details about key benefits.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
Financial Customer Service Agent
Sykes Enterprises Inc.
06.2019 - 02.2020
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with up to 5 calls in queue per minute.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Performed credit reviews on corporations to assess financial conditions.
- Conducted financial review of customer lines of credit by assessing company financials and initiating credit application reviews.
Habilitation Technician
Bayada Home Health Care
11.2018 - 04.2019
- Delivered assistance to elderly clients in daily activities including bathing, dressing, physical transfers and care for incontinence.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Checked vital signs on a daily basis and contacted nurse regarding any patient health concerns or behavioral changes.
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
- Assisted with general household activities, such as cooking, meal preparation and grocery shopping.
- Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
- Administered prescribed medications under direction of physician.
Direct Support Associate
RHA Health Services, LLC
07.2016 - 10.2019
- Assessed patient behavior, moods and other responses to determine correct diagnosis and devise treatment plans.
- Recorded client information on special flow sheets, accurately indicating suicidal precautions, sleep flow and restraints.
- Managed caseload of 6 patients with substance dependence and co-occurring Axis I and Axis II disorders.
- Directed family-centered, strengths-based, culturally competent and individualized intakes and assessments.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Monitored client census by using daily Movement Report and recording admissions, discharges, doctor appointments and site visit data.
- Assisted clients with life skills, including personal hygiene, eating and making good choices.
Layaway Associate
Kmart
06.2014 - 08.2016
- Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases.
- Greeted customers and directed to requested products.
- Supported promotional plans by updating signage with price changes.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
Education
Bachelor of Science - Psychology
Fayetteville State University
Fayetteville, NC05.2018
High School Diploma -
Statesville High School
Statesville, NC06.2013
Skills
- Customer service optimization
- Customer focused-service
- Customer service experience
- High-quality customer service
- Mental health care
- Healthcare operations
- Strong verbal communication
- Opening and closing procedures
- Organization and cleaning
- Progress monitoring
- Skill development
ADDITIONAL INFORMATION
Willing to relocate: Anywhere, Authorized to work in the US for any employer
Additional Information Organizations: , Bronco Women at Fayetteville State University (2013-2015) Volunteered
for open house Fayetteville State University (2014-2015) Observation hours at E.E. Smith High School in
Fayetteville, NC (2014) Black history Club: Statesville High School (2012-2013) Gear Up:Statesville High School
(2012-2013)
Timeline
FC Associate I
Amazon Warehouse
11.2022 - Current
Customer Service Representative
Anthem
08.2021 - 09.2022
Customer Service Representative
Concentrix
03.2020 - 08.2021
Financial Customer Service Agent
Sykes Enterprises Inc.
06.2019 - 02.2020
Habilitation Technician
Bayada Home Health Care
11.2018 - 04.2019
Direct Support Associate
RHA Health Services, LLC
07.2016 - 10.2019
Layaway Associate
Kmart
06.2014 - 08.2016
Bachelor of Science - Psychology
Fayetteville State University
High School Diploma -
Statesville High School
Similar Profiles
Michelle GregoryMichelle Gregory
Package Handler/Warehouse Sorter at Amazon WarehousePackage Handler/Warehouse Sorter at Amazon Warehouse
Curtis WebbCurtis Webb
Material Handler/Machine Operator at Amazon WarehouseMaterial Handler/Machine Operator at Amazon Warehouse
Yari JohnsonYari Johnson
Amazon Line Lead Associate at Amazon WarehouseAmazon Line Lead Associate at Amazon Warehouse
JaHaan RichardsonJaHaan Richardson
Amazon Warehouse Associate at Amazon WarehouseAmazon Warehouse Associate at Amazon Warehouse
Johnny Johnson JrJohnny Johnson Jr
HVAC Assistant at Neely Heating & CoolingHVAC Assistant at Neely Heating & Cooling