Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
References
Timeline
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LaBresha Fulmer

Arlington,TX

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Service Supervisor

Albertsons
Arlington, TX
08.2023 - Current
  • Resolved escalated customer issues in a timely manner while maintaining high satisfaction ratings.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Provided guidance on best practices related to customer service processes.
  • Built strong relationships with customers through effective communication skills.
  • Educated customers on special pricing opportunities and company offerings.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Set up and activated customer accounts.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Reviewed financial statements regularly to ensure proper allocation of resources across the organization.
  • Accepted and processed credit and cash payments, making correct change from cash register drawer.
  • Conducted regular audits of vault inventory levels against established limits.
  • Verified and recorded cash totals from daily receipts.

Claims Adjuster

State Farm
Richardson, TX
02.2022 - 05.2023
  • Drafted statement of loss to summarize damages, payments and underlying policy coverage.
  • Analyzed facts of loss including photographs, diagrams and other evidence to identify potential sources of recovery.
  • Adhered strictly to departmental guidelines; ensured that all activities were compliant with applicable state laws.
  • Recommended punitive action on fraudulent claims.
  • Negotiated settlements with claimants or their representatives in order to resolve disputes quickly and economically.
  • Performed special projects upon request from management; completed tasks efficiently while meeting deadlines.
  • Discussed current cases and issues in claim committee meetings.
  • Coordinated emergency repair, cleaning companies and contractors to optimize customer claim handling.
  • Reviewed police reports, medical treatment records, medical bills and physical property damage to determine extent of liability.
  • Maintained accurate documentation of all claim activity within designated system.
  • Attended continuing education classes in order to stay abreast of changes in industry standards.
  • Explained premiums owed to policyholders, agents and underwriters.

CNA/Dietary Aide

Mission Manor Nursing Home
Mount Vernon, TX
09.2008 - 12.2015
  • Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
  • Assisted residents in preparing for activities and social programs.
  • Answered signal lights, bells or intercom systems to determine resident needs.
  • Transported residents within the facility as needed.
  • Exercised comatose and paralyzed patients to reduce delirium and improve physical function.
  • Helped residents walk with or without self-help devices.
  • Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
  • Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
  • Provided assistance with activities of daily living, including bathing, dressing and grooming.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Participated in educational programs designed to improve knowledge of health care practices.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.

Cashier

CEFCO
Mount Vernon, TX
04.2013 - 08.2015
  • Answered customer questions and provided store information.
  • Greeted customers promptly and responded to questions.
  • Followed company security procedures for handling large sums of money.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Performed other duties as assigned by management.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

Education

High School Diploma -

Mount Vernon High School
Mount Vernon, TX
05-2009

Skills

  • Outstanding Prioritization Skills
  • Excellent Personal Service Experience
  • Supervisory Role Experience
  • Inbound and Outbound Calling
  • Retail Sales Customer Service
  • Positive and Professional
  • Professional Telephone Demeanor

Certification

  • Claims Adjuster Licenses

Accomplishments

  • Promoted to Supervisor after 3 Months on the job.

References

References available upon request.

Timeline

Service Supervisor

Albertsons
08.2023 - Current

Claims Adjuster

State Farm
02.2022 - 05.2023

Cashier

CEFCO
04.2013 - 08.2015

CNA/Dietary Aide

Mission Manor Nursing Home
09.2008 - 12.2015

High School Diploma -

Mount Vernon High School
LaBresha Fulmer