Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Service Supervisor
Albertsons
Arlington, TX
08.2023 - Current
Resolved escalated customer issues in a timely manner while maintaining high satisfaction ratings.
Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
Provided guidance on best practices related to customer service processes.
Built strong relationships with customers through effective communication skills.
Educated customers on special pricing opportunities and company offerings.
Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Set up and activated customer accounts.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Reviewed financial statements regularly to ensure proper allocation of resources across the organization.
Accepted and processed credit and cash payments, making correct change from cash register drawer.
Conducted regular audits of vault inventory levels against established limits.
Verified and recorded cash totals from daily receipts.
Claims Adjuster
State Farm
Richardson, TX
02.2022 - 05.2023
Drafted statement of loss to summarize damages, payments and underlying policy coverage.
Analyzed facts of loss including photographs, diagrams and other evidence to identify potential sources of recovery.
Adhered strictly to departmental guidelines; ensured that all activities were compliant with applicable state laws.
Recommended punitive action on fraudulent claims.
Negotiated settlements with claimants or their representatives in order to resolve disputes quickly and economically.
Performed special projects upon request from management; completed tasks efficiently while meeting deadlines.
Discussed current cases and issues in claim committee meetings.
Coordinated emergency repair, cleaning companies and contractors to optimize customer claim handling.
Reviewed police reports, medical treatment records, medical bills and physical property damage to determine extent of liability.
Maintained accurate documentation of all claim activity within designated system.
Attended continuing education classes in order to stay abreast of changes in industry standards.
Explained premiums owed to policyholders, agents and underwriters.
CNA/Dietary Aide
Mission Manor Nursing Home
Mount Vernon, TX
09.2008 - 12.2015
Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
Assisted residents in preparing for activities and social programs.
Answered signal lights, bells or intercom systems to determine resident needs.
Transported residents within the facility as needed.
Exercised comatose and paralyzed patients to reduce delirium and improve physical function.
Helped residents walk with or without self-help devices.
Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
Provided assistance with activities of daily living, including bathing, dressing and grooming.
Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
Participated in educational programs designed to improve knowledge of health care practices.
Documented information in patient charts and communicated status updates to interdisciplinary care team.
Cashier
CEFCO
Mount Vernon, TX
04.2013 - 08.2015
Answered customer questions and provided store information.
Greeted customers promptly and responded to questions.
Followed company security procedures for handling large sums of money.
Delivered high level of customer service to patrons using active listening and engagement skills.
Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
Operated cash register or POS system to receive payment by cash, check and credit card.
Scanned merchandise using point-of-sale system for accurate purchase totals.
Performed other duties as assigned by management.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.