Labresha Williams
Houston,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. I'm punctual and honest with solid background in customer service environments. Satisfies customers with exceptional service.
Overview
4
4
years of professional experience
Work History
Sales Associate
Office Depot
06.2020 - Current
- Answered phone calls to provide prompt and courteous answers to questions and encourage customer store visits.
- Operated copiers and printers, trimmed stock to special sizes and bound booklets using spiral or saddle-stitch techniques to complete customer job requests.
- Offered bindery and finishing services to enhance printing jobs and prepare polished marketing materials.
- Performed regular maintenance to keep equipment in optimal working condition.
- Prepared and processed papers for use in scanning, microfilming and microfiche.
- Provided mounting and laminating support to preserve and protect documents and photos.
Head Cashier
Home Depot
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Helped customers complete purchases, locate items, and join reward programs.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Processed both cash and card purchases and returns.
Medical Records Clerk
Ochsner Medical Center
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
- Maintained patient confidence by keeping patient records information confidential.
- Supported medical staff by providing organized and accurate medical records.
- Utilized electronic medical record systems to store, retrieve and process patient data.
Education
Certificate of Technogoly - Medical Insurance Billing
San Jacinto Community College
Houston, Tx01.2022
Skills
- Training and Coaching
- Time Management Strength
- Customer Service
- Positive Attitude
- Punctual and Reliable
- Cash Register Operation
- Multi-Tasking Skill
- Adaptability and Dependability
- Verbal/Written Communication
Timeline
Sales Associate
Office Depot
06.2020 - Current
Head Cashier
Home Depot
Medical Records Clerk
Ochsner Medical Center
Certificate of Technogoly - Medical Insurance Billing
San Jacinto Community College