Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager

LaBreshay Brown

North Las Vegas,NV

Summary

With over 10 years of experience, consistently delivering exceptional customer service by actively listening to customer needs and effectively solving problems. Strong computer aptitude and telephone etiquette, combined with excellent leadership and problem-solving abilities, have allowed for excelling in previous roles. Highly organized and proactive, always seeking opportunities to improve processes and exceed expectations. Eager to apply good communication, multitasking, and prioritization skills to a challenging new role to continue making a positive impact.

Overview

12
12
years of professional experience

Work History

Inbound Scheduler

Optum
02.2018 - 07.2024
  • Completes outbound/inbound telephonic outreach to members utilizing auto dialer and manual dialing
  • Scheduling appointments
  • Provide excellent customer service to engage members
  • Constantly meet established productivity, schedule adherence, and quality standards while maintaining good attendance
  • Maintain confidential health information according to state and federal regulations including HIPAA.

Customer Service Representative

Sitel
08.2015 - 01.2018
  • Handles a high volume of incoming calls
  • Gathers customer information, assesses and fulfills customer needs
  • Educates customers regarding products and services
  • Utilizes and navigates multiple systems simultaneously
  • Resolves customer issues via one call resolution guidelines and/or escalated process
  • Maintains a balance between company policy and client benefit in decision making
  • Upsales products and services to the client with great rebuttal experience.

Customer Service Representative

Acs
08.2012 - 08.2015
  • Received inbound and made outbound calls to customers regarding mobile phone payments and support
  • Performed outstanding and successful mobile technical support
  • Built excellent rapport with each caller.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Education

High School Diploma -

Bakersfield High School
Bakersfield, CA
06.2012

Skills

  • Customer service experience via telephonic, email and chat
  • Advanced in Microsoft/Excel programs
  • Advanced in computer navigation
  • Excellent organizational skills

Timeline

Inbound Scheduler

Optum
02.2018 - 07.2024

Customer Service Representative

Sitel
08.2015 - 01.2018

Customer Service Representative

Acs
08.2012 - 08.2015

High School Diploma -

Bakersfield High School
LaBreshay Brown