Labreya Ely
Las Vegas,NV
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results with also medical knowledge known for prioritizing patient care experience and supporting individual needs on personal level. Empathetic liaison between physician and doctor with focus on balancing patient concern with physician caseload. Multitalented, diplomatic communicator of broad-scale announcements to patients with confidence and sensitivity to unique impacts on community members.
Overview
6
6
years of professional experience
1
1
Certification
Work History
CSR
TSD Global
01.2021 - 11.2022
- Worked with the business side of AT&T on building and supporting their businesses to thrive and excell
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- submitted payments and reviewed bills to help lower or improve their experience
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- worked with business owners to help purchase devices catered to their needs of their company based upon how many employees they had and or their location and development
- processed payment arrangements
- cold and hot transfers for those of our customers who needed more assistant dealing with their AT&T experience
- Exceeded goals through effective task prioritization and great work ethic.
CSR
LogistiCare
01.2017 - 04.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Assisted customers with setting appointments, special order requests, and arranging ride share for medical pick-up.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
Education
Dental Assistant - Dental Assisting
North West Career College
Las Vegas, NV01.2020
High School Diploma -
Cimarron Memorial High School
Las Vegas, NV05.2017
Skills
- Microsoft Word
- Sales Expertise
- Credit Card Payment Processing
- Retail Sales Customer Service
- Order Fulfillment
- Trained in Salesforce
- CRM Software
- Account Management
- Business Development Understanding
- Process Optimization
- POS Systems Expertise
- Direct Patient Care
- Case Management
Certification
CPR Certification
Timeline
CSR
TSD Global
01.2021 - 11.2022
CSR
LogistiCare
01.2017 - 04.2021
Dental Assistant - Dental Assisting
North West Career College
High School Diploma -
Cimarron Memorial High School
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