LaBricha Brown
4400 South Hughes Ave, Fort Worth,TX
Summary
Dynamic Account Manager offering 8 years in Client Relations regarding Customer Service, Collections and Personal Account Management. Providing an excellent background that includes great interpersonal skills and team management, strong leadership and independent decision-making skills to positively impact company success.
Overview
14
14
years of professional experience
Work History
Account Manager
Santander Consumer USA
01.2015 - 12.2023
- Recorded and updated customer personal accounts with accurate contact information.
- Managed book of business worth 3,000,000 across 100+ accounts daily.
- Reduced losses by restructuring loan payment plans.
- Processed payments over phone and set up recurring drafts.
- Oversee multiple accounts and work in a fast-pace environment to meet and exceed performance goals.
- Increased customer satisfaction by building strong relationships and addressing their needs promptly both verbal and written.
- Contributed to team success by helping train and motivate less experienced team members.
- Collaborated with loan officers, underwriters, and clients to ensure accurate information was gathered for each application.
- Maintained a high level of quality control by ensuring adherence to company policies and industry regulations.
- Ensured compliance with federal regulations such as RESPA, TILA, HMDA, and Fair Lending practices throughout all stages of the loan process.
- Analyzed credit reports to assess risk and determine applicants' ability to repay loans.
Credit Officer
Citi Financial Group
08.2014 - 01.2015
- Reviewed customer financial data to ascertain level of risk involved for extending credit.
- Analyzed applicants' financial status and credit and property evaluations to determine loan eligibility.
- Obtained financial statements to assist in credit limit reviews.
- Adhered to banking standards and government lending guidelines for loan services.
- Monitored accounts for signs of fraud and non-payment issues.
- Reduced delinquency rates by implementing effective portfolio management strategies.
- Optimized credit approval and collection processes, improving operational efficiencies by over 80%.
Mortgage Loan Officer
Dyke O' Neal
03.2010 - 04.2014
- Maintained compliance with federal regulations by staying up-to-date with industry changes and guidelines.
- Adhered to fair debt collection practices.
- Met all filing deadlines by accurately maintaining hearing calendar for entire office.
- Reviewed, edited and proofread litigation for proper grammar, spelling and punctuation.
- Analyzed deeds of trust to verify grantor, grantee, trustee and loan amounts for executive leadership.
- Managed portfolio accounts in mortgage debt, foreclosure, and short sales.
- Managed approximately 20-30 incoming calls, emails and faxes per day from customers.
Education
High School Diploma -
Dunbar High School
Fort Worth, TX05.2005
Skills
- Verbal and Written Communications
- Teamwork and Collaboration
- Revenue Growth
- CRM Software
- Microsoft Office
- Client Relationship Management
- Business Development
- Premium Collections
- Payment collecting
- Project Management
Accomplishments
- Promoted from Early Stage Collections Representative to Team Lead in Late Stage Collections in less than 2-months of starting with company.
- Top 10% Ranked in department within 3 sites
Timeline
Account Manager
Santander Consumer USA
01.2015 - 12.2023
Credit Officer
Citi Financial Group
08.2014 - 01.2015
Mortgage Loan Officer
Dyke O' Neal
03.2010 - 04.2014
High School Diploma -
Dunbar High School