LABRIDGEDA LEWIS
Intake/Referral Coordinator
Red Oak,TX
Summary
Enthusiastic, driven and well-organized Intake/Referral Coordinator with six plus years of increasing responsibility in the Healthcare industry. Skilled in medical terminology and insurance processes. Offers strong time management and multitasking.
Overview
23
23
years of professional experience
Work History
Referral Coordinator 2
Humana
07.2017 - 03.2024
- Streamlined the intake process by implementing efficient data collection and organization methods.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Gathers and communicates all relative information and preparation instructions to patients and agencies.
- Enhanced scheduling efficiency by implementing automated systems and optimizing coordination processes.
- Streamlined communication between departments for improved schedule adherence and reduced conflicts.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
Office Manager
Cherish Home Care
09.2016 - 07.2017
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Bi-weekly Oasis transmission through Centers of Medicare, Medicaid services(CMS)
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Daily Office support, answering phones, Customer Service, emails, filing auditing charts when needed.
- Human Resources, background checks, reference checks
- Manage and submit semi-monthly payroll
- Monitor / Maintenance Electronic Visit Verification (EVV) system daily
- Update changes to Home Health Policy/Procedure manuals yearly
- Orders management, faxing and receiving, communicating with physician's office daily
- Patient admission coordination
- Proficient in Home health software(Axxess, Kinnser)
- Daily monitoring of employees schedules, skilled nurses, home health aides and attendants
- Weekly claim submission for managed care, Molina, Superior and TMHP through Provider portals
Administrative Assistant
Vcare Home Health Inc.
03.2015 - 09.2016
- Screened applicant resumes and coordinated both phone and in-person interviews
- Process physician orders by scanning, uploading and/or faxing
- Assisted in the maintenance of medical charts and/or electronic medical record (filing, reports, test results, home care forms)
- Adeptly managed a multi-line phone system and pleasantly greeted all patients
- Actively maintained current working knowledge of CPT and ICD-9 coding in home health
- Manage and planning employees weekly schedules
- Assist with coordination of case management of patients
- Manage Duel Medical Equipment for patients.
Administrative Assistant
Nurses Healthcare Inc.
03.2014 - 02.2015
- Liaised with vendors to order and maintain inventory of Dual Medical Equipment
- Manage field nursing staff schedules and coordination of bi-weekly case conference meetings
- Process new admission files by verifying medical necessity and Medicare coverage criteria
- Manage and organize lab orders with retrieval of lab results and maintaining filing system for both admitted and discharged patients
- HR process and updates of all employee files
- Trained new employees on home health/Axxesss software.
Office Manager
Meritcare Home Healthcare Inc.
04.2009 - 04.2013
- Educated staff on state and federal statutes, rules and regulations governing home care services, communicated new or revised policies to staff
- Conducted monthly patient case conferences, in-services and staff meetings to educate staff and facilitate good communication
- Assisted in resolving and satisfying client requests and internal operational issues
- Managed office supplies, vendors, organization and upkeep
- Ordered and distributed office supplies while adhering to a fixed office budget.
Director Of Activities
Juliette Fowler Communities
06.2001 - 04.2009
- Plan and implement activities for residents
- Promote socialization and encourage residents participation in various programs
- Draft budget for programs and procure necessary therapy materials from best quoted prices
- Plan activities that help in stimulating residents bodies and minds
- Organize services such as transportation and accommodation for participants, facilities, displays, catering and many more
- Plan monthly calendar of activities
- Oversaw daily office operations for staff.
Education
High School Diploma -
Bill Priest Institute
Dallas,Tx07.2007
Skills
- Experience with Electronic Medical Records/Data Entry
- Medical Terminology
- HIPAA compliance
- Quality assurance
- Excellent communication and written skills
- Documentation and Reporting
- Strong Work Ethic
- Patient/Employee scheduling
- Telephone Etiquette
- Excellent problem solver
- Microsoft Applications( Word, Excel, Outlook)
- Teamwork and Collaboration
- Office Management
- Administrative/Customer service Support
- Referral/Scheduling
- Skilled in CGX( Clinical Guidance Exchange)
- Experience Axxess, Kinnser, Homecare homebase and Rosalind software
- Organizational skills
Accomplishments
Received a Humana STAR award bonus in 2021 for work performance.
Timeline
Referral Coordinator 2
Humana
07.2017 - 03.2024
Office Manager
Cherish Home Care
09.2016 - 07.2017
Administrative Assistant
Vcare Home Health Inc.
03.2015 - 09.2016
Administrative Assistant
Nurses Healthcare Inc.
03.2014 - 02.2015
Office Manager
Meritcare Home Healthcare Inc.
04.2009 - 04.2013
Director Of Activities
Juliette Fowler Communities
06.2001 - 04.2009
High School Diploma -
Bill Priest Institute