La'Bridget Black
Charlotte,NC
Summary
With over 20 years of experience in the transportation industry, a dedicated and focused Bus Driver. Consistently delivers top-quality performance and has a strong understanding of inspecting buses and equipment to ensure safe operation. Goal is to bring immediate value to the CMS team by maintaining an unwavering work ethic and a commitment to providing high-quality transportation service.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Professional School Bus Driver
Charlotte Mecklenburg Schools
08.2000 - 06.2024
- Followed security rules to only transport authorized students, school personnel, and chaperones
- Ran daily scheduled routes and handled numerous special school events and field trips without any accidents or safety concerns
- Prevented harassment, safety violations, and other unauthorized behaviors with effective management of bus environment
- Protected bus riders by consistently following traffic laws and mandatory safety regulations
- Assisted students with disabilities onto and off of vehicle with compassionate and skilled help
- Maintained detailed records of daily activities, maintenance actions, and notable incidents
- Identified and reported any maintenance concerns to management based on routine pre- and post-trip inspections
- Uphold professional standards by keeping busses clean and well-maintained
- Reported vehicle malfunctions or necessary repairs
- Minimized disruptions with continuous attention to behavior and positive management strategies
- Protected passengers at stops by monitoring traffic and weather conditions
Customer Service Representative
Charlotte Mecklenburg School System
10.2014 - 06.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
Education
BBAB -
Clinton Community College
Rock Hill, South Carolina05.2017
Associate of Science - Early Childhood Education
Central Piedmont Community College
Charlotte, NC05.2017
Skills
- Data entry
- Customer service
- Recordkeeping strengths
- Problem resolution
- Computer proficiency
- Professionalism and punctuality
- Defensive driving techniques
- Critical thinking
Certification
- Special Needs Transportation Training – Various authorized providers.
- Bloodborne Pathogens Training Certification – Occupational Safety and Health Administration (OSHA) approved provider.
- Student Management, Discipline, and Bullying on the School Bus Training – Pupil Transportation Safety Institute.
Languages
English
Full Professional
Timeline
Customer Service Representative
Charlotte Mecklenburg School System
10.2014 - 06.2024
Professional School Bus Driver
Charlotte Mecklenburg Schools
08.2000 - 06.2024
- Special Needs Transportation Training – Various authorized providers.
- Bloodborne Pathogens Training Certification – Occupational Safety and Health Administration (OSHA) approved provider.
- Student Management, Discipline, and Bullying on the School Bus Training – Pupil Transportation Safety Institute.
BBAB -
Clinton Community College
Associate of Science - Early Childhood Education
Central Piedmont Community College
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