Labrina Worke
Dallas
Summary
Highly motivated and adaptable professional with extensive experience in customer service, hospitality, and team leadership. Skilled in managing multiple tasks efficiently, training and mentoring team members, and delivering excellent customer experiences. Proficient in office work, scheduling, and promoting brand initiatives.
Overview
7
7
years of professional experience
Work History
Art Guard
The Warehouse
08.2022 - 06.2024
- As an Art Guard, you play a critical role in preserving and protecting valuable works of art, cultural artifacts, and historical items in museums, galleries, and other exhibition spaces
- This role involves ensuring the safety of the art, maintaining a secure environment, and providing a welcoming presence to visitors
- Key Responsibilities
- Monitor and protect artworks, exhibits, and installations from potential damage or theft
- Observe visitor behavior and enforce museum/gallery policies in a respectful and professional manner
- Patrol assigned areas to ensure the safety and security of the premises
- Respond promptly to incidents, emergencies, or suspicious activity
- Provide information and assistance to visitors, enhancing their experience
- Collaborate with museum staff to support special events, installations, or high-profile exhibits
- Skills & Qualifications
- Strong attention to detail and observational skills
- Excellent communication and interpersonal abilities
- Ability to remain calm and professional in high-pressure situations
- Physical stamina for standing or walking for extended periods
- Knowledge or appreciation of art and cultural heritage is a plus
- Previous security or customer service experience is preferred
Brand Assistant
World Market Center
07.2022 - 05.2023
- Assisted boutique owners in selecting clothing for their businesses
- Promoted and supported vendors in a competitive marketplace to increase sales
- Provided exceptional customer service and sales assistance to ensure client satisfaction
- Enhanced brand reputation through effective public relations strategies and positive media coverage.
- Supported product launches, ensuring seamless execution and strong promotional materials for maximum impact.
- Assisted in developing customer segmentation strategies to create targeted communication plans and increase loyalty among existing customers.
Member Engagement Coordinator
Signify Health
07.2020 - 12.2021
- Scheduled health assessment appointments for members of various health plans
- Rescheduled appointments and addressed member concerns, ensuring high satisfaction levels
- Demonstrated excellent multitasking and problem-solving abilities to meet member needs
- Increased membership sign-ups by introducing incentives and referral programs.
- Enhanced participant satisfaction by addressing feedback and concerns.
- Collaborated with team members to ensure successful scheduled appointments.
Brand Ambassador
Candytopia
05.2019 - 09.2019
- Worked with guests of all ages to create memorable experiences
- Took on team leadership responsibilities to ensure the achievement of guest satisfaction goals
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
Hostess, Team Leader, Opening Coordinator
Chuck E. Cheese
10.2017 - 01.2019
- Coordinated party planning, cash handling, and front desk operations
- Trained new employees, fostering a supportive and productive work environment
- Managed office responsibilities, including phone communications and scheduling
- Greeted guests warmly to create welcoming atmosphere.
- Coordinated with kitchen staff to ensure timely service, enhancing dining experience.
- Assisted in maintaining cleanliness of dining area for pleasant environment.
- Addressed customer inquiries to provide information and assistance.
Education
Associate of Science - Marketing
Richland College
Dallas, TX03-2026
Lake Highlands Highschool
Dallas, TX06-2016
Skills
- Conflict resolution
- Observation skills
- Team collaboration
- Public interaction
- Problem solving
- Customer interaction
- Detail orientation
- Attention to detail
- Situational awareness
- Customer service
- Time management
Timeline
Art Guard
The Warehouse
08.2022 - 06.2024
Brand Assistant
World Market Center
07.2022 - 05.2023
Member Engagement Coordinator
Signify Health
07.2020 - 12.2021
Brand Ambassador
Candytopia
05.2019 - 09.2019
Hostess, Team Leader, Opening Coordinator
Chuck E. Cheese
10.2017 - 01.2019
Associate of Science - Marketing
Richland College
Lake Highlands Highschool
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