LABRISCO THOMPSON
Nike Unite
Smyrna,TN
1
Certification
11
years of professional experience
Experienced in customer service and inventory management with strong skills in negotiation, problem-solving, and decision-making. Adept at providing excellent support and resolving issues efficiently, leveraging detailed policy investigations and claims processing expertise. Eager to contribute to a new team and advance my career in a challenging role.
Work History
Policy Operations (Underwriting)
10 Months- Demonstrated self-motivation in achieving personal and team goals.
- Functioned successfully in fast-paced work settings, adapting quickly to changes.
- Collaborated with team members and worked independently to achieve project milestones.
- Adapted swiftly to new tasks and processes, demonstrating a quick learning ability.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Retail Sales Associate
1 Year 5 Months- Organized shelves and arranged displays to enhance product visibility and accessibility.
- Monitored stock movement and restocked shelves to maintain optimal inventory levels.
- Demonstrated excellent organizational skills while stocking shelves and arranging displays.
- Greeted and assisted customers on sales floor while stocking shelves and taking inventory.
Claims Adjuster
2 Years- Investigated claims using internal resources and claimant interviews, ensuring comprehensive report analysis for accurate loss assessments.
- Determine policy coverage through a detailed evaluation of investigation data, and notify agents or insured parties regarding any issues or coverage details.
- Establish claim reserve requirements; adjust reserves during processing to align with corporate policies, while negotiating settlements within authority limits.
- Collaborated with insurance brokers to gather necessary information, facilitating timely resolutions of property damage claims.
Garden Associate
2 Years 9 Months- Assisted customers with selecting lawn products, plants, flowers, and gardening supplies.
- Troubleshot issues in the department.
- Resolved customer complaints promptly and professionally.
- Labeled products accurately to enhance customer experience and ensure compliance with display standards.
- Ensured that all products were correctly labeled before being placed on display.
- Set up seasonal displays to attract customers and promote featured gardening products.
- Participated in seasonal promotions by setting up special displays within the store's garden area.
Customer Service and Billing
3 Years 9 Months- Resolved billing disputes through effective communication with agents and customers, resulting in improved customer satisfaction.
- Clarified complex insurance products, enabling clients to better understand their coverage limits.
- Managed administrative tasks for payment processing, facilitating timely resolution of billing issues.
Claims Adjuster
3 Years 9 Months- Conducted thorough investigations using internal systems and external communications with involved parties to assess damages accurately.
- Reviewed coverage and liability, prepared detailed reports, and provided recommendations for payment or denial of claims based on findings.
- Maintained precise documentation throughout claims lifecycle, ensuring compliance with established guidelines.
- Collaborated closely with Field Appraisal teams and Special Investigative Units (SIU) for complex case resolutions.
- Collaborated closely with Field Appraisal teams and Special Investigative Units (SIU) when necessary for complex case resolutions.
Education
Some College - Art Education
Some College - Art Education
High School Diploma
Skills
Claims processing
Liability assessment
Policy investigations
Insurance fraud expertise
Microsoft Excel
Time management
Decision-making
Repair coordination
Fraud investigation
Problem-solving
Customer empathy
Attention to detail
Critical thinking
Interviewing techniques
Customer service
Team collaboration
Multitasking
Data analysis
Pressure management
Active listening
Accomplishments
- Recognized for exceptional customer service
- Recognized for consistently returning calls and voicemails timely
- Recognized for participating in pilot programs for companies
- Recognized for top sales in departments
- Recognized for consistently achieving settlements ratio
Certification
Florida 2-20 Property and Casualty License
Timeline
Policy Operations (Underwriting)
Sentry Insurance
10.2025 - CurrentRead More
Retail Sales Associate
Nike Unite
03.2025 - CurrentRead More
Claims Adjuster
Progressive Ins
10.2023 - 10.2025Read More
Garden Associate
The Home Depot Inc
12.2021 - 09.2024Read More
Customer Service and Billing
State Farm Insurance
09.2019 - 06.2023Read More
Claims Adjuster
The Best Claims Solutions
11.2015 - 08.2019Read More
Alabama State University
Some College from Art Education
Read More
University of North Alabama
Some College from Art Education
Read More
Henry A Bradshaw High School
High School Diploma
Read More
WEBSITE, PORTFOLIO AND PROFILES
www.linkedin.com/in/labrisco-thompson-63583b146