LABRISHA HILLSMAN
Augusta,GA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Medical Billing industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
Work History
Medical Billing/Customer Service Representative
Trinity Health
07.2022 - 02.2023
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Implemented and developed customer service training processes.
- Developed and updated databases to handle customer data.
- Investigated and resolved customer inquiries and complaints quickly.
Customer Service Representative
Loop Recruiting
10.2021 - 05.2022
- Cross-trained and provided backup support for organizational leadership.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Provided primary customer support to internal and external customers.
- Handled customer inquiries and suggestions courteously and professionally.
Insurance Specialist
Teleperformance USA
03.2019 - 03.2020
- Cross-sold insurance products to existing clients to reach sales targets.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Utilized CRM software to manage client relationships.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
A/R Billing Specialist
MEDAC.Inc
07.2010 - 08.2018
- Implemented new accounting processes to decrease spending and work flow downtime.
- Presented audit findings to accounting manager after reviewing results and paperwork.
- Streamlined bookkeeping procedures to increase efficiency and productivity.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
Medical Biller and Coder
Park South Family Practice
06.2009 - 06.2010
- Utilized electronic medical record systems to store, retrieve and process patient data.
- Followed exact procedures for handling transfers and other releases of medical records.
- Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
- Reviewed, analyzed, and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
Education
Medical Billing And Coding - Medical Billing And Coding
UEI College
Morrow, GA06.2010
Skills
- Team Goals
- Special Requests
- Customer Service and Assistance
- Document and Records Management
Timeline
Medical Billing/Customer Service Representative
Trinity Health
07.2022 - 02.2023
Customer Service Representative
Loop Recruiting
10.2021 - 05.2022
Insurance Specialist
Teleperformance USA
03.2019 - 03.2020
A/R Billing Specialist
MEDAC.Inc
07.2010 - 08.2018
Medical Biller and Coder
Park South Family Practice
06.2009 - 06.2010
Medical Billing And Coding - Medical Billing And Coding
UEI College
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