LaBrittany Young
Forney,TX
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Claims Adjuster
Gallagher Bassett Services Inc.
Rolling Meadows, IL
03.2023 - Current
- Investigate, evaluate, and resolve complex claims
- Exercises proper judgment and decision making to analyze the claims exposure to determine the proper course of action and to appropriately settle the claim
- Interact extensively with various parties involved in the claim process.
- Handle claims consistent with clients and corporate polices, procedures and best practices and in accordance with any statutory, regulatory and ethics requirements.
- Documents and communicates all claim activity timely and effectively and in a manner which supports the outcome of the claim life.
- Negotiated settlements with claimants or their representatives in order to resolve disputes quickly and economically.
- Determined reserves for each claim based on estimated costs of settlement or defense.
- Developed relationships with attorneys, experts and vendors in order to ensure prompt service when necessary.
- Collaborated with attorneys and insurance companies to develop effective solutions for complex subrogation matters.
Sr Title Coordinator
Service Link, formally Lender Processing Services
Irving, TX
07.2019 - 10.2022
- Developed and implemented processes to ensure accuracy of titles, deeds, liens and other documents.
- Created reports on title discrepancies and researched solutions for resolution.
- Assisted in the preparation of closing documents for real estate transactions.
- Reviewed title commitments to identify any encumbrances or other restrictions that may affect ownership rights.
- Analyzed title insurance policies and prepared endorsements as needed.
- Conducted due diligence research on properties including tax records, deeds, liens, judgments and mortgages.
- Collaborated with attorneys, lenders, surveyors and brokers to resolve issues related to title clearance.
- Researched public records and updated databases with new information regarding property transfers.
- Monitored outstanding debt balances associated with properties in order to protect clients' interests.
- Assisted customers with questions regarding their property titles or other related matters.
- Provided guidance on legal documents such as mortgages, releases of lien or quitclaim deeds.
Loan Modification Specialist
Mr. Cooper Mortgage
Lewisville, TX
03.2016 - 06.2019
- Notarized loan modification documents before going to the local county for filing.
- Reviewed customers' financial information to determine eligibility for loan modifications.
- Communicated regularly with clients throughout the entire process of obtaining a loan modification.
- Created reports detailing progress made during the loan modification process.
- Identified potential errors or discrepancies within client files prior to submitting them for review.
- Worked closely with legal teams to ensure all documents related to the loan modification process were in compliance with regulations.
Team Lead/ Customer Service Agent
PFS Web Fulfillment Center
Dallas , TX
03.2015 - 02.2016
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Trained new staff in relevant processes and procedures.
- Delegated daily tasks to team members to optimize group productivity.
- Delegated tasks appropriately according to individual skill sets.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Monitored team progress and enforced deadlines.
- Maintained a high level of customer satisfaction by providing accurate and helpful responses.
- Answered incoming calls promptly and professionally within company standards.
- Provided product information to customers in a timely manner.
- Assisted customers with inquiries regarding products and services through phone, email, and chat.
- Managed high-volume of inbound and outbound customer calls.
Customer Service Agent
Cornerstone Staffing, Inc. Temporary Contract Position
Dallas, TX
01.2014 - 02.2015
- Temporary Employee for PFS Web
- Resolved customer complaints quickly and efficiently.
- Maintained a high level of customer satisfaction by providing accurate and helpful responses.
- Answered incoming calls promptly and professionally within company standards.
- Provided product information to customers in a timely manner.
- Assisted customers with inquiries regarding products and services through phone, email, and chat.
- Managed high-volume of inbound and outbound customer calls.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Attended training sessions regularly to stay current on new products or services.
- Developed strategies for handling difficult customers effectively while maintaining professionalism.
Education
High School Diploma -
Lincoln High School
Dallas, TX05-2007
Skills
- Negotiation settlements
- Setting Reserves
- Reviewing Subrogation
- Analyzing Automobile appraisals
- Best Practices Implementation
- Claims investigations
- Claims file management processes
Certification
- TX Adjuster All Lines Resident State
- AK Independent Adjuster Casualty,Property
- AL Adjuster P & C (including Workers' Compensation and Crop)
- AR Adjuster Casualty,Property,Workers' Compensation
- AZ Adjuster Limited to Resident Authority.
- CT Casualty Adjuster CA - All Lines.
- DE Adjuster Casualty,Motor Vehicle,Property,Workers' Compensation.
- FL Adjuster General Lines - All.
- GA Adjuster - Nonresident Adjuster - Casualty,Adjuster - Property.
- ID Independent Adjuster Independent Adjuster.
- IN Non-Resident Independent Adjuster Property & Casualty,Worker's Compensation.
- KY Independent Adjuster Property and Casualty,Worker's Compensation.
- LA Claims Adjuster Property and Casualty,Workers Compensation.
- ME Non Resident Adjuster Limited Home State.
- MI Non Resident Insurance Adjuster Fire & Other Hazards,Workers' Compensation.
- MN Non-Resident Independent Adjuster Independent Adjuster Property & Casualty,Independent Adjuster Workers Compensation.
- MS Independent Adjuster Property and Casualty with Workers' Comp.
- MT Adjuster.
- NC Adjuster.
- NH Adjuster Property and Casualty Including Workers Compensation.
- NM Independent Adjuster.
- NV Independent Adjuster - Property and Casualty.
- OK Adjuster Casualty,Property,Workers' Compensation.
- OR Adjuster General Lines.
- RI Company/Independent Adjuster Property and Casualty,Workers Compensation.
- SC Adjuster Casualty,Property,Workers' Compensation.
- UT Non Resident Independent Adjuster Independent Adjuster Property & Casualty,Independent Adjuster Worker's Compensation.
- VT Adjuster - Property and Casualty,Property.
- WA Independent Adjuster Casualty,Property.
- WV Independent Adjuster Property and Casualty,Workers' Compensation.
- WY Non Resident Adjuster - Casualty,Adjuster - Property
Timeline
Claims Adjuster
Gallagher Bassett Services Inc.
03.2023 - Current
Sr Title Coordinator
Service Link, formally Lender Processing Services
07.2019 - 10.2022
Loan Modification Specialist
Mr. Cooper Mortgage
03.2016 - 06.2019
Team Lead/ Customer Service Agent
PFS Web Fulfillment Center
03.2015 - 02.2016
Customer Service Agent
Cornerstone Staffing, Inc. Temporary Contract Position
01.2014 - 02.2015
High School Diploma -
Lincoln High School