Labryah Lewis
3575 E Cecile Ave Apt 206,NV
Summary
Department Manager with a proven track record at WBF Management, enhancing operational efficiency through strategic process improvements and staff training. Skilled in customer service and team leadership, I successfully boosted customer satisfaction and performance standards, demonstrating strong problem-solving abilities and a commitment to excellence in fast-paced environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Department Manager
WBF Management
01.2021 - Current
- Led team in executing operational strategies to enhance efficiency and productivity.
- Implemented process improvements resulting in streamlined workflows and reduced operational delays.
- Developed training programs for staff, fostering skill development and enhancing performance standards.
- Monitored key performance indicators to assess departmental efficiency and drive strategic decisions.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
Warehouse Worker
Amazon
06.2024 - 01.2025
- Collaborated with team members to achieve daily productivity targets and improve workflow efficiency.
- Assisted in training new employees on safety protocols and operational procedures.
- Implemented organization strategies that improved retrieval times for high-demand products.
- Loaded, unloaded, and moved material to and from storage and production areas.
Crew Member
Corporate McDonalds
05.2020 - 2021
- Delivered exceptional customer service, ensuring satisfaction through timely order fulfillment and friendly interactions.
- Operated kitchen equipment efficiently, maintaining high standards of food safety and hygiene protocols.
- Collaborated with team members to streamline operational processes, enhancing service speed during peak hours.
- Trained new crew members on procedures and best practices, fostering a cohesive team environment.
- Implemented cleanliness standards throughout the restaurant, contributing to a welcoming atmosphere for customers.
- Resolved customer complaints effectively, demonstrating strong problem-solving skills and commitment to service excellence.
- Participated in promotional initiatives, driving sales through product knowledge and engaging customer interactions.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
High School Diploma -
Sunrise Mountain High
Las Vegas, NV09.2022
Skills
Customer service
Certification
- CM - Certified Manager Certification
- Area of certification, Company Name - Timeframe
Languages
Spanish
Professional Working
Timeline
Warehouse Worker
Amazon
06.2024 - 01.2025
Department Manager
WBF Management
01.2021 - Current
Crew Member
Corporate McDonalds
05.2020 - 2021
High School Diploma -
Sunrise Mountain High