LACACIA CASEY HUTCHISON

VIU by HUB

• Provide nationwide insurance solutions to clients actively seeking coverage for auto, home, and life insurance, delivering consultative, needs-based recommendations.
• Partner with Grade-A, top-tier carriers including Nationwide, Safeco, Progressive, Mercury, and additional strategic partners to present competitive, tailored policy options.
• Generate accurate, timely quotes while building trust and rapport with clients throughout the decision-making process.
• Manage short sales cycles (same-day to 3 days), including immediate enrollments, ensuring a seamless client experience from quote to bind.
• Consistently work toward a monthly production requirement of $80K in written premium, maintaining efficiency and compliance in a high-volume environment.
• Maintain full licensing and compliance standards while balancing speed, accuracy, and customer satisfaction.
• Utilize CRM and carrier platforms to document activity, track pipeline, and support ongoing book-of-business growth.

• Founded and led a beauty and wellness brand, overseeing product development and market strategy.
• Designed and manufactured branded products, managing sourcing, packaging, and quality standards.
• Executed a consultative sales model to align offerings with consumer demand and retail partner needs.
• Developed strategic B2B partnerships with local beauty supply stores to secure in-store placement.
• Negotiated wholesale agreements to increase brand visibility, drive revenue growth, and enhance credibility.
• Led marketing initiatives, pricing strategy, and product positioning to strengthen market presence.
• Managed day-to-day operations, including inventory management and compliance oversight.
• Executed growth and scalability plans to improve brand positioning and operational efficiency.
• Directed company operations to remain aligned with market trends and customer needs.
• Oversaw budgeting and financial planning to ensure financial stability and effective resource allocation.
• Analyzed performance metrics to inform strategic decisions and continuous improvement.

• GoHealth / GoMedicare
  Worked in a high-volume call center environment, educating Medicare beneficiaries and guiding them through compliant enrollment into tailored health plans.
  Assisted clients with plan selection across multiple national carriers, including Humana, Cigna, UnitedHealthcare, and other Medicare Advantage and MAPD offerings.
  Delivered clear, compliant, needs-based consultations aligned with CMS guidelines and quality standards.
  Met and exceeded sales quotas while maintaining a high conversion ratio and strong call quality metrics.
  Built a strong and growing book of business through trust-based selling, retention-focused service, and accurate plan placement.
  Earned a reputation for professionalism, product expertise, and client advocacy with both customers and leadership.One-Line Power Summary (Optional)
  Top-performing Medicare sales professional with a proven record of exceeding quotas, maintaining 60%+ conversion rates, and growing a strong book of business across field and call-center environments.If you’d like, I can:
  Add hard numbers (monthly enrollments, revenue, growth %)
  Convert this into a carrier-side leadership profile
  Align it directly to a Gallagher / VIU by HUB / Your Way Insurance job postingThis reads like a seasoned, high-producing Medicare professional with leadership trust — very strong positioning.

• Achieved consistent client acquisition growth with targeted outreach and cold calling, maintaining a +90% persistency rate each quarter.
• Recognized as Top Sales Representative, receiving Leadership and Employee Recognition Awards.
• Expanded service reach by collaborating with local businesses and distribution partners, including pharmaceutical chains and churches.
• Conducted thorough benefits analysis for clients to ensure comprehensive understanding of available options.

• Managed inbound and outbound calls for vehicle service contract quotes, ensuring comprehensive coverage across the US.
• Oversaw remote call center operations, utilizing CRM to track interactions and follow up on leads, ensuring accurate closing of sales.
• Resolve service contract issues, including claims and policy adjustments, achieving 100% client satisfaction.

Acted as a vital link between Harmony and local communities, enhancing brand trust.

• Established connections with healthcare providers and advocacy groups for effective outreach initiatives.
• Organized presentations and events related to Medicare education and health resources.
• Partnered cross-functionally with teams to advance enrollment growth and member interaction.
• Professionally represented organization at networking events while maintaining CMS compliance.
• Evaluated outreach activities and engagement data to optimize community strategies.
• Developed community outreach programs to enhance member engagement and education.
• Coordinated events to promote health services and resources available to the community.
• Collaborated with local organizations to create partnerships that support community wellness.
• Facilitated dialogue between senior leadership team members and local government agencies regarding policy matters.
• Conducted presentations on health topics to raise awareness within diverse populations.

Harmony, a WellCare Company

• Operated as a hunter-style field sales agent, proactively identifying and engaging eligible beneficiaries to educate, influence, and enroll members into MMAI plans.
• Facilitated the end-to-end benefits enrollment process for Medicaid and Special Needs (SNP) beneficiaries and their families, ensuring clarity, trust, and full compliance.
• Consistently achieved 60%+ conversion rates through consultative selling, benefit education, and needs-based recommendations.
• Built and leveraged strategic B2B partnerships with major retailers, including Walgreens and CVS, securing payable event contracts approved through the state HFS department.
• Managed and staffed retail and community enrollment events while remaining fully compliant with CMS and state HFS regulations.
• Utilized business-to-business relationships to expand outreach, increase event volume, and directly drive higher enrollment and sales results.
• Trained and onboarded new sales agents, coaching them on field strategy, compliance best practices, and enrollment techniques to help develop top-performing agents.