Lacajmine Mckinzie

Responsibilities:

• Customer Assistance: You’ll engage with callers, actively listen, analyze their technical issues, and provide solutions.
  
• Research and Troubleshooting: You’ll navigate multiple applications to research and troubleshoot problems.
  
• Step-by-Step Guidance: You’ll patiently guide customers through technical instructions.
  
• Conflict Resolution: Calmly handle conflict situations and navigate frustrated customers.
  
• Independent Work: You’ll work independently in virtual environment, collaborating with coworkers and supervisors remotely.
  
• Led training efforts to empower personnel to resolve technical issues without submitting support tickets, reducing service calls by 60%.

• Greeting Customers: Welcome each customer upon their entrance to store.
• Sales: Sell products to customers and provide superior customer service.
• Assistance: Assist customers by providing information on products, answering questions, and resolving complaints.
• 2.Checkout Procedures:
• Cash Handling: Receive payments for products sold (cash, check, vouchers, credit cards, or automatic debits).
• Issuing Receipts: Provide receipts to customers for purchased items and handle necessary refunds, credits, or change.
• Bagging Items: Help customers bag their purchased items.
• 3. General Store Maintenance:
• Cleaning: Perform general cleaning of store (both interior and exterior).
• Stocking Shelves: Ensure shelves and coolers are stocked with products.
• Paperwork: Complete necessary paperwork related to transactions.
• Deli Preparation: Prepare deli items as necessary.
• 4. Additional Responsibilities:
• Interpersonal Skills: Maintain positive relationships with public, especially customers.
• Record Keeping: Keep track of transaction totals, balance sheets, and non-monetary records.
• Theft Prevention: Be aware of procedures to prevent theft and handle dangerous situations if they occur.

• Social Channel Management:
• You’ll oversee the company’s presence on platforms such as Facebook, Instagram, Twitter, and LinkedIn.
• Content Curation:
• You’ll source or create engaging and relevant content aligned with brand image.
• This involves understanding target audience, industry trends, and company’s goals.
• Analytics and Reporting:
• You’ll track key performance metrics (likes, shares, engagement rates) and analyze social media campaigns’ effectiveness.
• Regular reporting helps refine strategies and identify areas for improvement.
• Community Building:
• You’ll foster a sense of community by responding to user comments, addressing inquiries, and encouraging conversations.
• Building relationships with followers contributes to brand loyalty.
• Campaigns and Promotions:
• You’ll collaborate with marketing teams to plan and execute social media campaigns.
• Promotions, contests, and giveaways are part of toolkit.
• Stay Current:
• Social media trends evolve rapidly. You’ll stay informed about algorithm changes, new features, and emerging platforms.
• Adaptability is key.
• Increased customer engagement through social media.

Accurate Order Fulfillment:

You’ll use a handheld device to accurately pick items for online orders.
Ensuring quality and freshness is essential during the selection process.

Careful Packaging:

When packing items, your goal is to prevent damage and create a pleasant unboxing experience for customers.
Attention to detail matters.

Inventory Management:

Monitor inventory levels and promptly notify supervisors about stock-outs or any other issues.
Efficiently manage available stock.

Customer Substitution Preferences:

When specific items are unavailable, you’ll review and execute customer substitution preferences.
Ensuring customer satisfaction even when original choices aren’t in stock.

Customer Interaction:

Load orders into customers’ vehicles during curbside pickup.
Confirm identification and verify orders before releasing goods.

Safety and Standards:

Follow safety guidelines, including proper lifting techniques and equipment usage.
Maintain a positive and helpful attitude toward customers.

Emergency Call Management:

Receiving Calls: You’ll answer emergency calls from individuals in distress, accidents, or other urgent situations.
Assessing Situations: Quickly evaluate the nature of the emergency (e.g., vehicle breakdowns, accidents, medical crises).
Dispatching Services: Coordinate with tow trucks, roadside assistance, or emergency medical services to provide immediate help.

Effective Communication:

Clear Instructions: Provide clear instructions to drivers, tow operators, and other responders.
Location Details: Gather accurate location information from callers to guide responders.
Remaining Calm: Stay composed and focused, especially during high-pressure situations.

Resource Allocation:

Assigning Assistance: Dispatch the appropriate service (e.g., towing, jump-start, fuel delivery) based on the situation.
Prioritization: Handle multiple requests simultaneously, prioritizing urgent cases.

Documentation and Reporting:

Record Keeping: Maintain accurate logs of calls, services dispatched, and outcomes.
Incident Reports: Prepare incident reports for management and follow-up.

Customer Service:

Empathy: Show empathy and understanding to distressed callers.
Updates: Keep callers informed about estimated arrival times and any delays.

Collaboration:

Team Coordination: Work closely with tow truck drivers, mechanics, and other team members.
Law Enforcement and Medical Personnel: Communicate with police, paramedics, and other emergency responders.

Adherence to Policies and Procedures:

Company Guidelines: Follow Auto Rescue’s protocols and guidelines for dispatching services.
Safety Measures: Ensure safety measures are followed during roadside assistance.

• Customer Service: Greeting Customers, Sales, and Assistance
  
• Checkout Procedures: Cash handling, Issuing Receipts, Bagging Items
  
• General Store Maintenance: Cleaning, Stocking Shelves, and paperwork
  
• Additional Responsibilities: Interpersonal Skills, Record Keeping, and Theft Prevention

Customer Interaction:

Greeting Customers: Welcome guests with a friendly demeanor as they enter the restaurant.
Order Processing: Accurately take customers’ orders, process payments, and issue receipts.
Positive Engagement: Interact with customers in a courteous and helpful manner.

Cash Handling:

Cash Register Operation: Operate the cash register efficiently.
Change and Refunds: Provide correct change and handle refunds when necessary.
Balancing Cash Drawer: Ensure the cash drawer is balanced at the end of your shift.

Order Accuracy:

Attention to Detail: Carefully input orders to avoid mistakes.
Double-Check Orders: Verify that the items ordered match what is served.

Cleanliness and Organization:

Front Counter: Keep the front counter area clean and organized.
Restrooms: Monitor and maintain restroom cleanliness.
Stocking Supplies: Ensure supplies (such as napkins, straws, and condiments) are well-stocked.

Teamwork:

Collaboration: Work closely with other team members, including kitchen staff and managers.
Assist Co-workers: Help with tasks beyond cashier duties when needed.

Customer Satisfaction:

Friendly Attitude: Create a positive experience for guests.
Problem Resolution: Address any customer concerns or complaints promptly.

Adherence to Policies:

Company Policies: Follow Long John Silver’s guidelines and procedures.
Food Safety: Maintain food safety standards.