Summary
Overview
Work History
Education
Skills
Timeline
Generic

LACAJMINE MCKINZIE

Palestine,TX

Summary

I'm a dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. I'm a top-notch Customer Service Representative bringing skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, providing customized solutions to build loyalty.

Overview

10
10
years of professional experience

Work History

Customer Care Analyst

Mutual Of Omaha
02.2025 - 08.2025
  • Handle inbound and outbound calls to address customer needs.
  • Maintain high-quality service standards in a fast-paced environment.
  • Utilize multiple systems to process requests efficiently.
  • Support customer retention through effective problem-solving.
  • Work collaboratively with team members and stakeholders.
  • Managed high call volume while maintaining a professional demeanor and prioritizing urgent matters.

Customer Technical Support

ADT
09.2024 - 10.2024
  • Responded to customer technical support inquiries and complaints via phone and email, addressing needs in real-time and proactively anticipating future product concerns.
  • Improved customer satisfaction by providing timely and efficient technical support for various software and hardware issues.
  • Advanced communication with utility customers by providing technical support during planned or unplanned outages.
  • Delivered exceptional customer support by resolving complex technical challenges in a timely manner.
  • Provided expert technical support, resolving complex issues promptly while maintaining high levels of customer satisfaction.

Technical Support Advisor

Transcom Work at Home
09.2021 - 03.2023
  • Customer Assistance: You'll engage with callers, actively listen, analyze their technical issues, and provide solutions.
  • Research and Troubleshooting: You'll navigate multiple applications to research and troubleshoot problems.
  • Step-by-Step Guidance: You'll patiently guide customers through technical instructions.
  • Conflict Resolution: Calmly handle conflict situations and navigate frustrated customers.
  • Independent Work: You'll work independently in a virtual environment, collaborating with coworkers and supervisors remotely.
  • Led training efforts to empower personnel to resolve technical issues without submitting support tickets, reducing service calls by 60%.

Cashier and Customer Service

Kim's Convenience Stores
07.2019 - 01.2020
  • Greeting Customers: Welcome each customer upon their entrance to the store.
  • Sales: Sell products to customers and provide superior customer service.
  • Assistance: Assist customers by providing information on products, answering questions, and resolving complaints.
  • Checkout Procedures: Cash Handling, Issuing Receipts, Bagging Items.
  • General Store Maintenance: Cleaning, Stocking Shelves, Paperwork Processing, Deli Preparation.
  • Additional Responsibilities: Interpersonal Skills, Record Keeping, Theft Prevention.
  • Used POS system to enter orders, process payments and issue receipts.

Tech Support/Social Media Specialist

CornerStone Staffing
07.2018 - 03.2019
  • Social Channel Management: Oversee the company's presence on platforms such as Facebook, Instagram, Twitter, and LinkedIn.
  • Content Curation: Source or create engaging and relevant content aligned with brand image.
  • Analytics and Reporting: Track key performance metrics (likes, shares, engagement rates) and analyze social media campaigns' effectiveness.
  • Community Building: Foster a sense of community by responding to user comments, addressing inquiries, and encouraging conversations.
  • Campaigns and Promotions: Collaborate with marketing teams to plan and execute social media campaigns.

OGP Associate

Walmart
02.2018 - 06.2018
  • Accurate Order Fulfillment: Use a handheld device to accurately pick items for online orders.
  • Careful Packaging: Prevent damage and create a pleasant unboxing experience for customers.
  • Inventory Management: Monitor inventory levels and promptly notify supervisors about stock-outs or any other issues.
  • Used in-store system to locate inventory and place special orders for customers.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.

Dispatcher

Auto Rescue
07.2017 - 11.2017
  • Emergency Call Management: Receiving Calls, Assessing Situations, Dispatching Services.
  • Effective Communication: Clear Instructions, Location Details, Remaining Calm.
  • Resource Allocation: Assigning Assistance, Prioritization, Documentation and Reporting.
  • Customer Service: Empathy, Updates, Collaboration.
  • Adherence to Policies and Procedures: Company Guidelines, Safety Measures.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.

Cashier

Krogers
03.2017 - 06.2017
  • Customer Service: Greeting Customers, Sales, and Assistance.
  • Checkout Procedures: Cash Handling, Issuing Receipts, Bagging Items.
  • General Store Maintenance: Cleaning, Stocking Shelves, paperwork.
  • Additional Responsibilities: Interpersonal Skills, Record Keeping, Theft Prevention.
  • Streamlined checkout process for increased efficiency and reduced waiting times.

Cashier

Long John Silvers
06.2015 - 09.2016
  • Customer Interaction: Greeting Customers, Order Processing, Positive Engagement.
  • Cash Handling: Cash Register Operation, Change and Refunds, Balancing Cash Drawer.
  • Order Accuracy: Attention to Detail, Double-Check Orders.
  • Cleanliness and Organization: Front Counter, Restrooms, Stocking Supplies.
  • Teamwork: Collaboration, Assist Co-workers.
  • Customer Satisfaction: Friendly Attitude, Problem Resolution.
  • Adherence to Policies: Company Policies, Food Safety.
  • Restocked and organized merchandise in front lanes.

Education

High School Diploma -

Penn Foster Career School
Scranton, PA
12.2020

Skills

  • Customer service experience
  • Conflict resolution skills
  • Proficient in CRM applications
  • Effective complaint resolution
  • Prioritization and multitasking
  • Adaptability to change

Timeline

Customer Care Analyst

Mutual Of Omaha
02.2025 - 08.2025

Customer Technical Support

ADT
09.2024 - 10.2024

Technical Support Advisor

Transcom Work at Home
09.2021 - 03.2023

Cashier and Customer Service

Kim's Convenience Stores
07.2019 - 01.2020

Tech Support/Social Media Specialist

CornerStone Staffing
07.2018 - 03.2019

OGP Associate

Walmart
02.2018 - 06.2018

Dispatcher

Auto Rescue
07.2017 - 11.2017

Cashier

Krogers
03.2017 - 06.2017

Cashier

Long John Silvers
06.2015 - 09.2016

High School Diploma -

Penn Foster Career School

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