Summary
Overview
Work History
Education
Skills
Websites
Additional Information
Affiliations
Timeline
Generic

LACAMRON V COLLINS

Copperas Cove

Summary

Highly skilled in managing network and computer systems, with proven background in troubleshooting, software installation, and maintaining IT infrastructure. Known for strong problem-solving capabilities and ability to optimize system performance for enhanced operational efficiency. Demonstrated success in implementing security measures to protect data and network access. Made significant improvements in system reliability and user satisfaction through strategic planning and effective communication.

Overview

16
16
years of professional experience

Work History

Senior System Engineer

Amerit Fleet Services
Austin
03.2023 - 11.2024
  • Assisting technician team with service and repair of electrical, mechanical, and integration issues on autonomous vehicles and their equipment
  • Implemented, troubleshoot, and operated with Linux/Windows systems to Java, Python, Jira, Confluence, G-Suite, Slack, GM Global Catalog, Socarates, Okta, LookR, Oracle ERP for 30 computers on average
  • Creating repair orders, documenting work performed stating what diagnosis, procedure performed, and parts required
  • Optimized system performance by conducting detailed root cause analysis and implementing strategic solutions, resulting in 15% reduction in critical incidents
  • Mentored junior engineers, providing guidance on best practices for system support and fostering professional development within
  • Skilled in creating and fully configuring Windows virtual machines using VMWare and Hyper-V
  • Provided hands-on support for end-users experiencing issues with Linux-based systems or applications, facilitating quick resolutions and minimal disruptions to productivity
  • Reduced downtime for users by promptly troubleshooting and diagnosing software and hardware problems
  • Boosted end-user productivity through effective remote assistance using various tools such as TeamViewer, Remote Desktop, and VPN connections
  • Conducted regular audits of storage systems(S2D) to identify areas for improvement and maintain compliance with industry standards
  • Implemented system automation Powershell scripts that reduced time required for system backups and restores by 50%, resulting in 25% increase in system availability

IT Instructor

CyberTex
Killeen
10.2022 - 04.2023
  • Evaluates training by measuring on-the-job performance; conferring with supervisors
  • Enhanced IT proficiency among students by incorporating hands-on activities and real-world examples into lessons
  • Participate in developmental or classroom projects and group activities
  • Improved students' understanding of complex IT topics by incorporating real-world examples and hands-on activities for over 20 students
  • Collaborated with fellow instructors to develop innovative teaching methods, resulting in improved student engagement and comprehension
  • Managed computer labs efficiently by implementing clear usage guidelines and maintaining equipment inventory records regularly updated
  • Provided personalized instruction to students struggling with specific IT concepts, leading to improved understanding and academic performance
  • Stayed current on industry trends and advancements, ensuring relevance of course content and preparing students for future careers in technology

System Support Engineer

CSS Corp
Austin
09.2021 - 10.2022
  • Provided Technical Remote Support on all 5 operating systems (Linux, Mac, Windows, Chrome and Android) with basic OS troubleshooting techniques and documented escalation procedures
  • Uses troubleshooting techniques to identify network related issues like WiFi, Cisco Routers, and local TCP/IP issues
  • Provides system administrative support and basic hardware troubleshooting on Google desktops, laptops, VMs and Servers
  • Attends required technical training sessions and makes effective use of KBs to address issues efficiently
  • Using admin tools such as Google Lantern, Google Guts, Purser, Google pwchange, Google Skyvine, Columbo403, Google Armada, Google Sphinx, Google Gnot, Google CloudTop, and other remote services
  • Re-imaging devices such as MAC, Windows, and Chromebook operating systems remotely for internal users
  • Assisting user in SSH, VPN, and Remote issues to get gainful access to their services
  • Implement and manage cybersecurity defense mechanisms (e.g., antivirus, VPN's, UTM's)
  • Reduced time spent on manual tasks by creating PowerShell scripts for automation of common administration duties

Information Technology Instructor

Vista College
Killeen
02.2019 - 10.2021
  • Provide classroom and/or Lab instruction to a classroom off an average 20 students according to the school's course curriculum and based off real world applications and experiences
  • Participate in the development or classroom projects and group activities to ensure students all forms auditory, tactile, visual learning was understood
  • Provides student tutoring as needed
  • Utilizing the training syllabus, equipment, and learning materials to give the best learning experience to students
  • Support campus initiatives of training students according to company policy and beyond
  • Improved student comprehension by incorporating real-world examples and hands-on activities in IT lessons
  • Increased student retention of complex IT concepts by breaking down information into manageable components during lectures
  • Educated, installed, and monitored students on building computers
  • Students we're shown how to navigate and administer on Azure Cloud services
  • Amazon Web Services
  • And Active Directory

Information Technology Manager

United States Army
Fort Hood
08.2008 - 08.2019
  • Manage system information security architecture, design, installation, operational planning, and risk remediation activities, Server 2008/2012/2016 installation and management
  • Successfully migrated and implemented over 2,500 user mailboxes from Exchange 2013 to Office 365 for a hybrid system deployment for United States Army in remote locations for off-site missions and abroad
  • Discovered and remediated 28 Windows 7 Virtual PCs that had not talked to WSUS due to Windows licensing issue
  • Developed and implemented PowerShell scripts to automate various tasks in VMware environment for military systems
  • Implemented organizational units in Active Directory (AD) and managed user security with group policies with Microsoft Identity Manager (MIM) software
  • Managed enterprise Window Systems Migration upgrades from Windows Vista to Windows 7 for 12,000 end-users to follow unit policy
  • Troubleshooting of complex LAN/WAN infrastructure, including routing protocols EIGRP, OSPF & BGP
  • Set-up topology, cabling schemes, and passwords for CISCO routers and switching
  • Managed large-scale IT projects, ensuring on-time completion within budget constraints
  • Developed comprehensive disaster recovery plans, safeguarding critical data and minimizing business disruptions
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines
  • Managed virtualization environments using Hyper-V technology, ensuring optimal resource allocation for virtual machines and efficient system performance

Help Desk Specialist

Federal Emergency Management Agency, FEMA
09.2017 - 05.2018
  • Remote Work
  • Respond to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software for End and internal users'
  • Experienced in an IT help desk or service desk environments remotely and locally for organizations over 50,000 customers and internal users
  • Understand and experienced in using an incident management system such as BMC Remedy ITSM for managing user accounts and escalating Tier 3 or above issues
  • Ability too work well with others and communicates with team members and associates using Microsoft tools (Microsoft Office, Lync, Excel, Word, etc...)
  • Reduced call volume by proactively addressing frequently asked questions through online resources and targeted communications
  • Led the implementation of automation technologies that streamlined operations within the Remote Infrastructure Management environment
  • Increased productivity by automating repetitive tasks using scripting tools like PowerShell or Bash
  • Utilized and managed Federated Identity Management System and Security Identity Management System for over 20,000 end users

Education

Security IT Professional - Information Security

New Horizons Computer Learning Center
Killeen, TX
11.2016

Skills

  • Linux System Administration
  • Operating System Configuration
  • Cloud Computing Expertise
  • Application support
  • Windows Offices
  • Linux system administration
  • MAC IOS
  • Linux OS
  • Avaya
  • VMware
  • BMC Remedy Ticketing
  • Skyvine
  • Servicenow
  • SharePoint administration
  • Cisco Switching and Routing
  • Remote IT Support
  • Reimaging Computers
  • Oracle
  • Network server management
  • Hardware and software installation
  • Powershell Scripting skills
  • Virtualization

Additional Information

Extensive experience in LAN/WAN on Cisco Switching and Routing and TCP/IP main server and installation and setup VOIP phones and ran multiple Cat5/Cat 6 lines for real-world security missions. Capacity to solve complex problems involving a wide variety of information systems, work independently on large-scale projects, and thrive under pressure in fast-paced environments while directing multiple projects from concept to implementation. Provided assistance to facility management or system owners on the risk management process for information systems as required throughout their life cycle and to identify vulnerabilities and the protection needed. Demonstrated experience of VTC systems (Polycom and Cisco), with the experience and ability to implement and operate various types of fully integrated computer-based VTC systems with minimal oversight. Ensured all users met regulation requirements prior to granting user access to information systems as well as maintained annual IA awareness training to support user access. Tasked with reviewing system logs and judge the ramifications of system changes have on the security posture. Sustained and provided IT Remote Support for the Federal Emergency Management Agency (FEMA) in support of disaster victims across the country affected by natural disasters.

Affiliations

  • Volunteer for Special Olympics

Timeline

Senior System Engineer

Amerit Fleet Services
03.2023 - 11.2024

IT Instructor

CyberTex
10.2022 - 04.2023

System Support Engineer

CSS Corp
09.2021 - 10.2022

Information Technology Instructor

Vista College
02.2019 - 10.2021

Help Desk Specialist

Federal Emergency Management Agency, FEMA
09.2017 - 05.2018

Information Technology Manager

United States Army
08.2008 - 08.2019

Security IT Professional - Information Security

New Horizons Computer Learning Center

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LACAMRON V COLLINS