Summary
Overview
Work History
Education
Skills
Personal Information
References
Timeline
Generic

LaCandria Johnson

Lubbock

Summary

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Highly motivated employee with a desire to take on new challenges.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

United Healthcare
Lubbock
11.2024 - Current
  • Answer customer inquiries and provided accurate information regarding products and services.
  • Provide exceptional customer service to ensure customer satisfaction.
  • Ask probing questions to determine service needs and accurately input information into electronic systems to create member profiles.
  • Answer incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Assist members with their insurance benefits and billing information.

Cms Teller

Loomis Armored Truck
03.2020 - 11.2024
  • Daily audits and accounting for several businesses.
  • Ensured adherence to operational procedures in accordance with Bank Secrecy Act requirements.
  • Created detailed reports regarding daily activities for management review.
  • Reconciled teller cash transactions accurately at the end of each shift.
  • Maintained a high level of confidentiality regarding customer financial information.
  • Maintained neat and organized work area.
  • Demonstrated ability to work independently or collaboratively within a team environment.
  • Balanced currency and coin drawers daily in compliance with bank policies.

Receptionist

Windmill Nursing Home
Lubbock
03.2015 - 02.2020
  • Give tours of the building and the rooms.
  • Assist with the daily census.
  • Prepared welcome packages for new hires.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Responded to inquiries from internal staff members regarding office operations.
  • Greeted visitors and provided them with assistance.
  • Maintained an organized filing system of confidential client information in accordance with company policy.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Updated daily log book with information about visitors entering the premises.
  • Maintained a neat reception area by organizing materials and tidying up furniture.

Education

High School Diploma -

Estacado High School
Lubbock, TX
05.2003

Skills

  • Self-motivator
  • Customer service
  • Insurance benefits
  • Data entry
  • Call handling
  • Confidentiality management
  • Communication skills
  • Fast learner
  • Timely
  • Detail-oriented
  • Payment processing
  • Call center procedures
  • Appointment scheduling
  • Punctuality and reliability
  • Inbound and outbound calling
  • Clerical support

Personal Information

I am enrolled in school to get my Medical Assistant license but will not be able to start  class until 7-8-2025 but would love to start and have on the job training prior to 

References

References available upon request.

Timeline

Customer Service Representative

United Healthcare
11.2024 - Current

Cms Teller

Loomis Armored Truck
03.2020 - 11.2024

Receptionist

Windmill Nursing Home
03.2015 - 02.2020

High School Diploma -

Estacado High School

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