Lacara Baynes
Portsmouth,VA
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
15
15
years of professional experience
Work History
General Manager
Hardee's
Portsmouth, VA
01.2015 - Current
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Lead in the recruitment process by interviewing potential candidates for open positions.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Ensured compliance with local health department regulations regarding food safety standards.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Created schedules and monitored payroll to remain within budget.
- Trained employees on duties, policies and procedures.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored daily operations of the restaurant, including inventory control and ordering supplies.
Group Home Staff Member
City Of Portsmouth
Portsmouth , VA
05.2020 - 05.2021
- Provided direct care to residents, including personal hygiene and daily living skills.
- Adhered to HIPAA requirements regarding confidentiality of medical information.
- Coordinated transportation for appointments or outings for residents.
- Maintained accurate records of resident activities, behavior, and progress.
- Collaborated with other staff members to ensure quality of care was provided to all residents.
- Ensured compliance with all applicable laws, regulations, policies and procedures governing residential facilities.
- Monitored resident safety and well-being on a 24 and 7 basis.
- Documented and filed patient health reports and charts.
General Manager
Church's Chicken
Norfolk, VA
09.2009 - 05.2017
- Monitored daily operations of the restaurant, including inventory control and ordering supplies.
- Trained new employees on food preparation, cash handling, and customer service techniques.
- Resolved customer complaints in a timely manner while maintaining excellent customer relations.
- Scheduled shifts for staff members based on weekly forecasts.
- Responsible for interviewing, hiring and training new employees.
- Optimized profits by controlling food, beverage and labor costs.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Education
Associate in Music Production - Music Production
The Los Angeles Film School
Los Angeles, CA09-2019
High School Diploma -
Salem High School
Virginia Beach, VA06-2007
Skills
- Sales
- Expense Control
- Customer Relationship Management
- P&L Management
- Staff Supervision
- Workflow Planning
- Schedule Management
- Budgeting and cost control strategies
- Training and coaching
- Staff Development
- Employee Scheduling
- Labor Cost Controls
- Leader
- Communication Skills
Timeline
Group Home Staff Member
City Of Portsmouth
05.2020 - 05.2021
General Manager
Hardee's
01.2015 - Current
General Manager
Church's Chicken
09.2009 - 05.2017
Associate in Music Production - Music Production
The Los Angeles Film School
High School Diploma -
Salem High School
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