LaCara Snerling
Hoover,AL
Summary
Patient and empathetic [Job Title] with extensive background in conflict resolution and customer care. Desires a [Job Title] role.
Overview
16
16
years of professional experience
Work History
Patient Representative
Alabama Cardiovascular Group
Grandview
08.2014 - Current
- Answered an average of [number] calls per day by addressing customer inquiries, solving problems and providing new product information.
- Described product to customers and accurately explained details and care of merchandise.
- Earned management trust by serving as key holder, responsibly opening and closing store.
- Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation.
- Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
- Scheduled weekly inventory pickups and deliveries with vendors.
- Developed reputation as an efficient service provider with high levels of accuracy.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Built long-term customer relationships and advised customers on purchases and promotions.
- Folded and arranged garments in attractive displays.
- Recommended alternative items if product was out of stock.
Patient Representative
Cardiovascular Consultants
Brookwood
05.2009 - 08.2014
- Answered an average of [number] calls per day by addressing customer inquiries, solving problems and providing new product information.
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Described product to customers and accurately explained details and care of merchandise.
- Earned management trust by serving as key holder, responsibly opening and closing store.
- Politely assisted customers in person and via telephone.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Successfully acquired an average of [number ] new customers per month, generating a [number]% growth in revenue.
- Provided an elevated customer experience to generate a loyal clientèle.
- Implemented marketing strategies which resulted in [number]% growth of customer base.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Answered product questions with up-to-date knowledge of sales and store promotions.
Education
Associate of Science - Science
Virginia College
2009
High School Diploma - undefined
G.W. Carver High School
2001
Skills
- Trusted key holder
- Creative problem solver
- Exceptional communication skills
- MS Windows proficient
- Quick learner
- Strong client relations
- Floor set design expertise
- Training development aptitude
- Proficient in cash management
- Local/state health laws knowledge
- Shipping and receiving professional
- Shipping and receiving professional
- Cash flow management
- International sales support
- Strategic sales knowledge
Timeline
Patient Representative
Alabama Cardiovascular Group
08.2014 - Current
Patient Representative
Cardiovascular Consultants
05.2009 - 08.2014
Associate of Science - Science
Virginia College
High School Diploma - undefined
G.W. Carver High School
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