La Carole Mitchell
Columbia,SC
Summary
With over 10 years of experience as a seasoned customer service representative, my focus has always been on ensuring maximum client satisfaction through effective inquiry management and issue resolution. Throughout my career, I have honed my skills in communication, data collection, and administrative support, equipping me with the expertise needed to excel in this field. Currently seeking a remote customer service representative position, I am eager to utilize my extensive knowledge in client engagement and problem resolution to contribute to your organization's success.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Service Representative
TDB Communications
01.2024 - 09.2024
- Provided exceptional customer service by handling inquiries, resolving issues, and maintaining high satisfaction levels for clients at TDB Communications
Front Counter Clerk
Allied Universal
06.2023 - 12.2023
- Conducted comprehensive security checks, including bag inspections and scanning individuals before facility entry to ensure a safe environment
- Managed visitor check-ins, facilitating video monitor visits and maintaining orderly operations within the front lobby area
- Performed diligent observation and reporting duties, adhering to strict protocols to support facility security and safety measures
Customer Service Representative
Blue Cross Blue Shield
12.2022 - 08.2023
- Address inquiries from providers and patients regarding code authorization requirements with accuracy and efficiency
- Facilitate clear communication between healthcare providers and the medical management department to ensure prompt service delivery
- Maintain up-to-date knowledge of coding protocols to provide reliable and informed assistance
Customer Care Service Representative
Maximus Fed./Lingo Staffing
05.2021 - 06.2021
- Conducted comprehensive Medicaid interviews to assess eligibility for health and food coverage, ensuring accurate and empathetic delivery of information to families requiring aid
- Submitted complete and accurate documentation following interviews to facilitate the swift provision of essential services to those in need
Contact Tracer
Maximus Fed./Guidant Global
11.2020 - 05.2021
- Conducted detailed telephonic interviews with COVID-19 patients to collect health information and trace potential contacts
- Analyzed and recorded patient data to contribute to public health databases and support containment strategies
- Communicated self-isolation guidelines and provided support resources to individuals to mitigate further transmission of the virus
HR Admin III
Maximus Federal Services
06.2020 - 10.2020
- Reviewed and processed applicant documentation, coordinated language tests, and handled background check submissions, ensuring seamless integration into the Federal database
- Conducted administrative duties such as supply procurement, status report preparation, financial report reconciliation, and file management to support operational efficiency
- Managed the update of property compliance notifications and effectively organized appointments and meetings to maintain organizational standards
Customer Care Service Representative
Maximus
01.2020 - 06.2020
- Conducted phone interviews to collect accurate census data, ensuring compliance with confidentiality guidelines
- Utilized strong communication skills to engage participants and achieve high response rates for census completion
Dispatch Security Officer
Andy Frain for Columbiana Mall
04.2019 - 01.2020
- Responded to disturbances, ensuring prompt resolution and maintenance of a secure environment for mall patrons and staff
- Managed surveillance operations through CCTV monitoring and controlled access by verifying and signing in contractors to uphold site security protocols
Team Supervisor
Securitas Security Services USA
12.2017 - 04.2019
- Coordinated team schedules and facilitated comprehensive training to enhance understanding of client safety and financial security protocols
- Delivered instruction on facility checkpoints, policies, procedures, and truck gate operations, ensuring adherence to security guidelines
O.P. Machine Operator
STOW Department, Amazon/Integrity Staffing
08.2015 - 04.2016
- Ensured accurate storage of customer orders, maintaining systematic organization to facilitate efficient order processing
- Verified shipping information for online orders, confirming details were correct to ensure seamless dispatch and customer satisfaction
Customer Service Representative
Gannett
04.2013 - 01.2014
- Assisted customers with establishing online accounts and addressed service-related inquiries to enhance user experience
- Rapidly advanced to the Stop Save team and subsequently achieved the position of team lead within a three-month period, demonstrating strong leadership and problem-solving abilities
Supervisor & Youth Counselor
Lutheran Child & Family Service
07.2009 - 01.2013
- Provided supervision and counseling to troubled youth, aiding in their personal development and emotional well-being
- Assisted in the creation and implementation of behavior management plans, enhancing daily living skills among residents
Education
Vocational School Certificate - Business Admin
Indiana Tech
Indianapolis, IN2 Years of College or a Technical or Vocational School - Business Admin
Indiana Tech
Indianapolis, INSkills
- Effective Communication
- Strategic Issue Resolution
- Focused Listening
- Compassionate Communication
- Technical Competence
- Detail-Oriented Data Input
- Task Management Skills
- Tolerance Under Pressure
- Mediation and Resolution Skills
- Proficient in CRM Software
- Clinical Coding Expertise
Certification
- South Carolina licensed Notary, The State of South Carolina, 07/01/20
- Certified O.P., 01/01/14
Timeline
Customer Service Representative
TDB Communications
01.2024 - 09.2024
Front Counter Clerk
Allied Universal
06.2023 - 12.2023
Customer Service Representative
Blue Cross Blue Shield
12.2022 - 08.2023
Customer Care Service Representative
Maximus Fed./Lingo Staffing
05.2021 - 06.2021
Contact Tracer
Maximus Fed./Guidant Global
11.2020 - 05.2021
HR Admin III
Maximus Federal Services
06.2020 - 10.2020
Customer Care Service Representative
Maximus
01.2020 - 06.2020
Dispatch Security Officer
Andy Frain for Columbiana Mall
04.2019 - 01.2020
Team Supervisor
Securitas Security Services USA
12.2017 - 04.2019
O.P. Machine Operator
STOW Department, Amazon/Integrity Staffing
08.2015 - 04.2016
Customer Service Representative
Gannett
04.2013 - 01.2014
Supervisor & Youth Counselor
Lutheran Child & Family Service
07.2009 - 01.2013
Vocational School Certificate - Business Admin
Indiana Tech
2 Years of College or a Technical or Vocational School - Business Admin
Indiana Tech
- South Carolina licensed Notary, The State of South Carolina, 07/01/20
- Certified O.P., 01/01/14
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