Lacasta Adkins
Belpre,Ohio
Summary
Results-driven Operations Professional with over 20 years of experience in team leadership, process optimization, and project management. Expertise in managing multimillion-dollar projects and implementing effective training programs across global teams. Proven ability to navigate complex environments, enhance organizational efficiency, and drive long-term success through hands-on, people-focused strategies.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Operations Manager
United Rentals
01.2021 - Current
- Trained teams across US, Canada, and Europe as Global SME for Tool Trailer Software.
- Authored and implemented comprehensive SOP guide for Tool Trailer Software.
- Managed multimillion-dollar customer projects remotely, ensuring timely delivery and satisfaction.
- Oversaw monthly billing exceeding $200K and managed $4M+ inventory cycle counts.
- Processed purchasing requisitions and accounts payable for seamless financial operations.
- Conducted employee reviews with development plans, fostering professional growth and improvement.
Senior Inside Sales Representative
United Rentals
01.2020 - 01.2021
- Led strategic initiatives to optimize sales processes and improve customer engagement.
- Mentored junior sales representatives, fostering skills development and enhancing team performance.
- Analyzed market trends and customer feedback to inform product offerings and marketing strategies.
- Collaborated with cross-functional teams to align sales goals with company objectives and drive growth.
Inside Sales Representative
United Rentals
06.2019 - 01.2020
- Cultivated strong client relationships through effective communication and personalized service.
- Managed sales pipeline using CRM software to track leads and opportunities efficiently.
- Conducted market research to identify trends, enhancing product positioning and sales strategies.
- Collaborated with marketing teams to develop targeted campaigns that increased lead generation efforts.
Cashier
Fruth Pharmacy
12.2018 - 05.2019
- Processed 500+ daily transactions with high accuracy
- Trained new employees and led monthly store resets
- Developed new inventory procedures
Operations Supervisor
United Rentals (formerly Leasco Equipment Services)
01.2016 - 05.2018
- Streamlined payroll processes, managing records for over 40 employees.
- Coordinated annual equipment sales, engaging 100+ customers and 20+ vendors.
- Conducted training on audits and branch control for staff compliance.
- Facilitated onboarding and benefit enrollment for new hires.
- Managed high-volume customer accounts and coordinated rental operations effectively.
- Mentored junior staff, aligning their efforts with operational goals.
Senior Inside Sales Representative
United Rentals
01.2015 - 01.2016
- Maintained current knowledge of evolving changes in marketplace.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Inside Sales Representative
United Rentals
01.2014 - 01.2015
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
Branch Administrator
United Rentals (formerly Leasco Equipment Services
01.2005 - 01.2014
- Managed branch operations to enhance customer service and streamline processes.
- Coordinated staff schedules, ensuring optimal coverage and efficiency during peak hours.
- Oversaw inventory management systems, maintaining accurate records and timely replenishment.
- Implemented training programs for new employees, fostering a collaborative team environment.
Education
BBA - Data Analytics
Columbia Southern University
Orange Beach, AL01-2027
Associate Degree - Business Management
Washington State College of Ohio
01.2024
Associate Degree - Accounting Technology
Washington State College of Ohio
01.2012
Skills
- Leadership & Mentorship – Proven ability to lead teams, conduct performance reviews, and develop career growth plans
- Customer Service Excellence – Strong communication and relationship-building skills with clients and vendors
- Financial Oversight – Experienced in budgeting, forecasting, and managing accounts payable and receivable
- Inventory Management – Skilled in cycle counts, procurement, and equipment tracking for multimillion-dollar assets
- Software Proficiency – Advanced in Microsoft Excel, RentalMan, TTS, Salesforce, Workday, and more
- Training & Development – Created company-wide SOPs and trained staff across North America and Europe
- Problem Solving – Quick to assess challenges and implement effective solutions
- Adaptability – Comfortable managing diverse responsibilities and stepping into leadership roles as needed
Certification
- National Customer Service Association: Certified Customer Service Professional
- Administrative Assistant Certification
- Small Business Entrepreneurship Certification
- Microsoft Office Specialist Certifications
- First Aid & Cardiopulmonary Resuscitation (CPR) Certified
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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TECHNICAL PROFICIENCIES
- Catalyst | QuickBooks | SumTotal | Concur | Workday | ADP Payroll | Paychex | Sage MAS 200 | Outlook | Microsoft Word & Excel | RentalMan | TTS | Viaanix | PeopleSoft | Workbrain
- RMI | DPMS | Webex | Teams | Salesforce | TM1 | Data-2-Action
Work Preference
Work Type
Full TimeLocation Preference
RemoteImportant To Me
Work-life balanceHealthcare benefitsWork from home optionTimeline
Operations Manager
United Rentals
01.2021 - Current
Senior Inside Sales Representative
United Rentals
01.2020 - 01.2021
Inside Sales Representative
United Rentals
06.2019 - 01.2020
Cashier
Fruth Pharmacy
12.2018 - 05.2019
Operations Supervisor
United Rentals (formerly Leasco Equipment Services)
01.2016 - 05.2018
Senior Inside Sales Representative
United Rentals
01.2015 - 01.2016
Inside Sales Representative
United Rentals
01.2014 - 01.2015
Branch Administrator
United Rentals (formerly Leasco Equipment Services
01.2005 - 01.2014
Associate Degree - Business Management
Washington State College of Ohio
Associate Degree - Accounting Technology
Washington State College of Ohio
BBA - Data Analytics
Columbia Southern University