Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lac’Chrissherr Lowe

Jackson ,Ms

Summary

Adept at technical troubleshooting and fostering customer relationships, I significantly enhanced customer satisfaction at Teleperformance through expert problem resolution and empathetic communication. My proficiency in CRM software, combined with a strong work ethic, has consistently driven positive outcomes and high retention rates.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Teleperformance
06.2023 - 01.2024
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Customer Service Call Agent Center

Support Ninja
04.2022 - 05.2023
  • Improved customer satisfaction by quickly addressing inquiries and resolving issues.
  • Assisted callers with troubleshooting to ensure efficient problem resolution.
  • Handled complex queries to ensure customer needs were met effectively.
  • Built strong customer relationships with empathetic communication and active listening skills.
  • Balanced high call volume while maintaining composure under pressure, resulting in satisfied customers and positive feedback ratings.
  • Mastered multiple software platforms to ensure seamless navigation during calls, improving overall productivity.

Help Desk Support Specialist

Kelly Services
01.2020 - 01.2021
  • Built strong relationships with clients through excellent communication skills and empathy toward their technical challenges.
  • Maintained detailed records of all interactions with clients, including steps taken towards resolution, improving future support efforts.
  • Managed high call volume, maintaining professionalism and patience while addressing customer concerns.
  • Enhanced customer satisfaction by promptly resolving technical issues and providing professional assistance.
  • Responded to inquiries by phone, email and walk-up requests.
  • Logged activities in tracking system to maintain accurate, timely records.
  • Used established procedures to identify critical customer and system issues and escalate problems to appropriate person or group.
  • Researched and identified solutions to technical problems
  • Diagnosed and troubleshot hardware, software and network issues.

Education

High School Diploma -

Humphreys County High School
Belzoni, MS

Skills

  • Customer service
  • Call handling
  • Problem resolution
  • Communication skills
  • Active listening
  • Product knowledge
  • Time management
  • Multitasking abilities
  • Data entry
  • Attention to detail
  • Conflict resolution
  • Interpersonal communication
  • CRM software proficiency
  • Client interaction
  • Patience under pressure
  • Professional demeanor
  • Technical troubleshooting
  • Relationship building
  • Positive attitude
  • Quality assurance
  • Customer engagement
  • Outbound calling
  • Inbound calling
  • Organizational skills
  • Performance metrics
  • Work ethic
  • Problem-solving skills
  • Call center experience
  • Answering questions
  • Customer communications
  • Resolving issues
  • Data gathering
  • Gathering information
  • CRM software
  • Clear communication
  • Front desk operations
  • Telephone reception
  • Professional communication
  • Proficient in software
  • Teamwork
  • Problem-solving
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Excellent communication
  • Critical thinking
  • Decision-making
  • Team building
  • Self motivation
  • Billing and invoicing
  • Analytical thinking
  • Computer literacy
  • Goal setting
  • Professionalism

Timeline

Customer Service Representative

Teleperformance
06.2023 - 01.2024

Customer Service Call Agent Center

Support Ninja
04.2022 - 05.2023

Help Desk Support Specialist

Kelly Services
01.2020 - 01.2021

High School Diploma -

Humphreys County High School

Similar Profiles

CREATE PROFILE
Lac’Chrissherr Lowe