Lace Graham
Tucson,AZ
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking opportunities to expand my skills while facilitating company growth.
Overview
15
15
years of professional experience
Work History
Medical Claims Processor
Omni Interactions, Inc
Denver, CO
04.2021 - 12.2023
- Resolved customer inquiries promptly via phone or email communication channels.
- Processed a high volume of claims on a daily basis using established time frames.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Maintained database by entering new and updated customer and account information.
- Transcribed data to worksheets and entered data into computer to prepare documents and adjust accounts.
- Submitted electronic claims through various clearinghouses when necessary.
- Assisted claimants, providers and clients with problems or questions regarding claims.
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
Telephone Research Analyst
Main Street Data Company
Kansas City, MO
01.2018 - 03.2020
- Conducted internet and telephone research to identify and/or confirm key decision makers among the nations' most exciting retail businesses
- Engaged key decision makers on relevant topics to their industry
- Worked in a result driven environment with minimal oversight
- Spoke with and/or navigated past gatekeepers to confirm key items
- Used my strong note taking and organizational capabilities.
- Completed accurate market research for business planning.
Customer Service Representative II
Great Call
Reno, NV
02.2013 - 12.2017
- Handled 100+ customer interaction per day giving detailed, personalized, friendly and polite service to ensure customer retention
- Troubleshooted and resolved mobile devices and medical alert devices
- Mesmerized all company products and services to be able to answer all customer questions quickly and efficiently, and make relevant upsells
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Collected deposits or payments and arranged for billing.
- Set up and activated customer accounts.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Customer Service Representative
Sitel
Omaha, NE
11.2008 - 12.2012
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Promoted available products and services to customers during service, account management and order calls.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Education
Diploma -
Paul Robeson H.S
06.2008
Skills
- Scheduling
- Order Processing
- CRM Software
- Technical Support
- Data Entry
- Sales
- HIPAA
- Customer Service
- Claims Processing
- Data Entry Software
- Inbound and Outbound Calling
- Email Support
- Chat Support
- Slack
- Zendesk
- Microsoft Teams
- Five9
- SRW
Timeline
Medical Claims Processor
Omni Interactions, Inc
04.2021 - 12.2023
Telephone Research Analyst
Main Street Data Company
01.2018 - 03.2020
Customer Service Representative II
Great Call
02.2013 - 12.2017
Customer Service Representative
Sitel
11.2008 - 12.2012
Diploma -
Paul Robeson H.S
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