LACE JOHNSON
Levelland,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Health Navigator
MAIN STREET RURAL HEALTH
Nashville, TN
07.2023 - 09.2024
- Worked collaboratively with physicians, staff and other health care professionals to develop, implement and evaluate integrated and comprehensive plans of care for patients.
- Assisted patients with understanding their diagnosis, treatment options, and available resources.
- Maintained professional relationships with healthcare providers.
- Contacted patients to provide appointment reminders.
- Transported patients safely to social activities and doctors appointments.
- Referred client or family to appropriate community resources to obtain support for mental or physical illness.
- Utilized data and experience to coordinate patient care and rehabilitation.
- Assessed patient eligibility for various insurance programs and helped them apply when necessary.
- Identified gaps in existing services or resources for navigating healthcare issues.
- Attended regular meetings with staff members to discuss ongoing cases and develop new strategies for providing patient care.
- Documented patient information in appropriate systems to guarantee care coordination throughout patient care continuum.
Patient Access Representative
Covenant Medical Center
LUBBOCK, TEXAS
04.2022 - 07.2023
- Greeted patients and visitors in a courteous and professional manner.
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
- Verified insurance coverage for services provided by the facility.
- Assisted with scheduling outpatient appointments.
- Responded to patient inquiries regarding billing or financial matters.
- Ensured accuracy of all data entered into computer system.
- Scanned documents into electronic medical records system.
- Created new patient accounts in EMR system as needed.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
- Answered phones promptly in a professional manner.
Education
MEDICAL BILLING AND CODING - MEDICAL CODING
Everest College
Dallas, TX04-2010
High School Diploma -
LEVELLAND HIGH SCHOOL
Levelland, TX05-2003
Skills
- Care Coordination
- Health Education
- Medical Billing
- Insurance expert
- Resource Navigation
- Medical Terminology
- Community Resource Referral
- Medical Advocacy
- Time Management
- Clinical Documentation
- Bereavement support
Certification
MEDICAL BILLING AND CODING
Timeline
Health Navigator
MAIN STREET RURAL HEALTH
07.2023 - 09.2024
Patient Access Representative
Covenant Medical Center
04.2022 - 07.2023
MEDICAL BILLING AND CODING
MEDICAL BILLING AND CODING - MEDICAL CODING
Everest College
High School Diploma -
LEVELLAND HIGH SCHOOL
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