LaCeanna Carwell
Summary
Dynamic professional with a proven track record at SCR Medical Transportation, excelling in high-pressure environments. Expert in customer communications and problem-solving, significantly enhancing call center efficiency and customer satisfaction. Skilled in team development and adept at multitasking, consistently surpassing performance targets with a typing speed that meets rigorous demands.
Overview
4
4
years of professional experience
Work History
Call Center Agent
SCR Medical Transportation
01.2024 - Current
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
Security Officer
Allied Universal Security Services
09.2022 - 07.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Cashier
Walmart
10.2020 - 08.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Associate of Arts - Early Childhood Education
Olive Harvey
Chicago, IL05-2026
High School Diploma -
Glenbard East High School
Lombard, IL05-2021
Skills
- Call center operations
- Customer communications
- Team development
- Appointment setting
- Problem-solving skills
- Typing speed
Timeline
Call Center Agent
SCR Medical Transportation
01.2024 - Current
Security Officer
Allied Universal Security Services
09.2022 - 07.2023
Cashier
Walmart
10.2020 - 08.2021
Associate of Arts - Early Childhood Education
Olive Harvey
High School Diploma -
Glenbard East High School
Similar Profiles
SAMUEL MALDONADOSAMUEL MALDONADO
Van Driver at SCR Medical TransportationVan Driver at SCR Medical Transportation
Tamara WalkerTamara Walker
Driver at SCR Medical TransportationDriver at SCR Medical Transportation
PILSHAE BENPILSHAE BEN
Call Center Agent at SCR Medical TransportationCall Center Agent at SCR Medical Transportation