Lacee Goll
Hampton,United States
Summary
Compassionate Case Manager accustomed to treating diverse patient needs while managing dynamic conditions. Collaborative professional possessing excellent clinical knowledge and judgment combined with strong documentation and problem-solving abilities. Well-versed in managing emergent cases with poise.
Overview
12
12
years of professional experience
Work History
Inpatient Case Manager
Sentara Careplex Hospital
Hampton, VA
04.2017 - Current
- Facilitated the development of individualized care plans for inpatients.
- Provided guidance, counseling and support to patients and their families regarding discharge planning.
- Coordinated with multidisciplinary team members to ensure patient needs were met.
- Monitored patients' progress and adjusted treatment plans accordingly.
- Assessed patient's physical, mental, emotional and social status through observation, interview and review of medical records.
- Participated in case conferences, team meetings and other interdisciplinary activities to discuss patient care issues.
- Ensured compliance with healthcare regulations, policies and procedures related to inpatient services.
- Developed relationships with community resources such as hospitals, nursing homes, residential facilities to facilitate referrals.
- Collaborated with physicians and other health professionals on developing appropriate discharge plans for patients.
- Maintained accurate documentation of all patient interactions in Electronic Medical Records.
- Determined eligibility criteria for admission into various programs based on insurance guidelines.
- Maintained logs and electronic client records following department and agency policies for effective monitoring.
- Advocated for clients by obtaining information regarding treatment options and clinical status.
- Monitored and evaluated client progress compared to measurable treatment and care plan goals.
- Investigated child abuse or neglect cases and exercised protective actions when necessary.
Clinical Supervisor
Garris Group Family Services
Hampton, United States
12.2015 - Current
- Monthly and weekly supervision of assigned staff
- Weekly crisis response
- Review and revision of progress notes, individual service plans, quarterlies, monthly reports, and discharge reports
- Intensive Case management
- Chart auditing and maintenance
- Correspondence with service providers and referral sources
- Field visits
- Training.
Therapeutic Family Clinician
The Up Center
Norfolk, United States
02.2013 - 06.2015
- Provision of solution focused counseling and intensive casework services including medical, psychiatric, emotional, behavioral, and psychosocial areas of concern
- Therapeutic supervision of children in placement, assistance in identifying placement, assessment of therapeutic/non-therapeutic needs and discharge planning of children to and from the program
- Service as an active member and advocate of the Therapeutic Foster Care treatment team and Continuous Quality Improvement work team which is composed of the child's legal guardian, biological parents, therapist, psychiatrist, foster parents, and school system
- Preparation and application of treatment plans with children and families
- Documentation of progress with treatment goals in the case plans and maintenance of case records in accordance to agency and state accreditation standards
- After hours on-call intervention with other professional staff
- Assistance in the recruiting, training, and approving new foster homes as assigned and assist in the re-evaluation of current foster homes
- Quality assurance of foster care files to assure compliance with licensure standards
- Facilitation of education and application of Trauma Informed Care with families and other care providers.
Supported Employment Specialist
Wright Choices Incorporated
Hampton, United States
08.2012 - 02.2013
- Engaging clients and establishes trusting, collaborative relationships directed toward the goal of finding and keeping competitive employment that is consistent with their vocational goals in community settings
- With initiation of discharge planning beginning at intake, specialists provide employment skills, link clients to vocational resources and encourage self-sufficiency in maintaining employment
- Assists clients in learning how their benefits will be affected by earned income
- For example, refers clients for benefits planning to learn about work incentives offered by the Social Security Administration
- After employment is achieved, specialists assist with an individualized plan for reporting earnings to Social Security Administration or other sources of benefits
- Helping clients think about long-term employment goals, work history, strengths, personal culture (as defined by each person), justice involvement, and other factors that relate to a current vocational goal
- Complete career profile for each new client with information from the client, mental health practitioners, and with permission, family members or past employers
- Updating the profile with each new job and education experience
- With the client's permission, provide education and support to family members about work and gathers input about skills, interests, strengths of the client and ideas for support
- Discuss client's preference for disclosure of psychiatric status to employers, including possible costs and benefits and specific information to be disclosed
- Provide assistance with the job search regardless of client’s preferences regarding disclosure (i.e., support without employer contact when client chooses not to disclose)
- Conducts at least six employer contacts each week to learn about businesses and employer needs, to talk about specific clients who are looking for work and/or to talk about employer services offered by the supported employment program
- Is responsible for a minimum of 12 job starts each year after the first year of employment.
Education
Master's Degree - Social Work
Norfolk State University-Ethelyn R. Strong School of Social Work
05.2012
Bachelor's Degree - Social Work
Norfolk State University- Ethelyn R. Strong School of Social Work
12.2009
Skills
- Insurance Knowledge
- Interdisciplinary Collaboration
- Clinical Documentation
- HIPAA Compliance
- Healthcare Regulations
- Discharge Planning
- Behavioral Health
- Care Coordination
- Referral Coordination
- Needs Assessment
- Regulatory Compliance
- Patient Support
- Treatment Planning
- Community Resources
- Organization and Multitasking
- Email and Telephone Etiquette
- Patient Needs Assessment
References
- Nicole Ransom, MSW, Garris Group Family Services, Clinical Supervisor, 757-344-5216, Msnicole00@aol.com
- Stacey Johnson, DNP, Sentara Careplex Manager of Inpatient Case Management, 347-524-0140, oneasim@yahoo.com
- Tamara Brown-Williams, LCSW, 757-477-7087, tlbrown393@gmail.com
Affiliations
- Community outreach individually and with religious organizations.
Accomplishments
- Accredited Case Manager Cetification
- BLS Certification
- WOW awards
- Medicaid LTSS Certification
Timeline
Inpatient Case Manager
Sentara Careplex Hospital
04.2017 - Current
Clinical Supervisor
Garris Group Family Services
12.2015 - Current
Therapeutic Family Clinician
The Up Center
02.2013 - 06.2015
Supported Employment Specialist
Wright Choices Incorporated
08.2012 - 02.2013
Master's Degree - Social Work
Norfolk State University-Ethelyn R. Strong School of Social Work
Bachelor's Degree - Social Work
Norfolk State University- Ethelyn R. Strong School of Social Work