Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Lacee Pitts

SAINT PETERS,MO

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

14
14
years of professional experience

Work History

Clinic Administrator

MassageEnvy
04.2019 - Current
  • Screening, hiring and supervising personnel
  • Handle all billing, scheduling, customer service questions, or concerns with a calm, and caring strategy
  • Ensuring optimal patient relations
  • Maintaining medical and staff records
  • Regulatory compliance
  • Developing strategies to optimize clinic operations
  • Developing and enforcing policies and procedures
  • Generated sortable reports according to customized requests.
  • Organized, sorted, and checked input data against original documents.
  • Scheduled office meetings and client appointments for staff teams.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.

Dance Instructor

Bella DanceCompany
08.2016 - Current
  • Planned routines for recitals and performances.
  • Created healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline.
  • Planned, prepared, and delivered lesson plans introducing students to dance techniques and ballet positions.
  • Communicated with students and parents in person, via email, and by phone to resolve issues and answer questions.
  • Assisted with coordination and administration of complete dance program.
  • Taught and explained choreography by breaking down steps and demonstrating moves.
  • Utilized different styles of teaching to accommodate students of all capabilities.
  • Organized activities to promote learning and increase student enjoyment.

Office Manager

Art Van Furniture
10.2017 - 04.2019
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Managed office operations while scheduling appointments for department managers.
  • Coordinated special projects and managed schedules.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Established team priorities, maintained schedules and monitored performance.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Reported to senior management on organizational performance and progress toward goals.

Sales Manager/Public Relations Specialist

StarSystems Talent Competition
01.2010 - 10.2017
  • Developed innovative marketing and PR strategies.
  • Designed and created campaign e-mail invitations, articles and marketing videos.
  • Built and maintained positive relationships with public by utilizing strategic plans.
  • Managed media relations for organizations to produce successful results.
  • Used various social media platforms for media and blogger outreach.
  • Produced and distributed brochures, newsletters and press kits.
  • Accomplished multiple tasks within established timeframes.
  • Managed and motivated employees to be productive and engaged in work.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Generated sortable reports according to customized requests.
  • Maintained database entries by manually inputting information.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.

Education

Diploma -

Francis Howell North
Saint Charles, MO
2006

Skills

  • Office Management
  • Microsoft Office
  • Time Management
  • Project Management
  • Detailed Meeting Minutes
  • Data Entry Documentation
  • Calendar Management
  • Administrative Support
  • Hotel Accommodations
  • Arrange Business Meetings
  • Schedule Management
  • Answer Multi-Line Phone Systems
  • Invoice Preparation
  • Schedule Planning
  • Office Administration
  • Event Calendar Management

Accomplishments

  • I was ableto surpass quota that was needed on a daily basis
  • I was able to savecustomers from canceling service, by explaining theproduct in great detail, and allowing them tounderstand why it would benefit them
  • Skills Used
  • Sales, customer service, communication, excel and Microsoft
  • BroadbandSales Specialist
  • Charter Communications - Town and Country, MO
  • May 2006 to January2009
  • Responsibilities
  • Selling cable, internet, and phone services to residentialand business customers
  • Customer service, billing issues, etc
  • Accomplishments
  • I was ableto surpass quota on a daily basis, upwelling customer to a bundle packageof all 3 services insteadof one or the other
  • Skills Used
  • Using my communication skills to make sure thecustomers needs were met
  • Selling packages that benefited them, and help maintain and surpass myquota
  • Microsoft and excel.

Timeline

Clinic Administrator

MassageEnvy
04.2019 - Current

Office Manager

Art Van Furniture
10.2017 - 04.2019

Dance Instructor

Bella DanceCompany
08.2016 - Current

Sales Manager/Public Relations Specialist

StarSystems Talent Competition
01.2010 - 10.2017

Diploma -

Francis Howell North

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Lacee Pitts