Lacee Proulx
Midland,TX
Summary
Proven leader in security and customer service, I leveraged tactical operations and exceptional communication skills at Alied Universal/Sooner Pipe to enhance safety and client satisfaction. Expert in surveillance techniques and problem-solving, I significantly reduced incidents and improved operational effectiveness. My background also includes advanced proficiency in Microsoft Office Suite, underscoring my versatile skill set in both security and administrative support.
Overview
13
13
years of professional experience
Work History
Armed Security Supervisor
Alied Universal/ Sooner Pipe
2022.04 - Current
- Entering vehicles entries into sharepoint by P.O. numbers and release numbers and checking them by their appointments in Alpega.
- Coordinated with event organizers to establish appropriate security measures for large-scale gatherings or functions.
- Advised security team and conducted investigations of significant threats and loss or misappropriation of assets.
- Contributed to a positive workplace environment by maintaining professionalism and demonstrating strong leadership skills in all interactions with staff and clients.
- Ensured the physical safety of employees, visitors, and property by conducting thorough inspections of facilities regularly.
- Reduced incidents of theft and vandalism by conducting regular patrols and maintaining a visible security presence.
- Maintained detailed records of daily activities, incident reports, and personnel information for accurate documentation purposes.
- Managed access control systems, ensuring only authorized individuals were granted entry into restricted areas.
- Checked personnel ID badges and issued temporary credentials to visitors.
- Controlled access to property to secure facility and grounds from unauthorized entry.
- Trained security workers on site-specified procedures.
Armed Security Officer
TriCorps Security/ Pioneer Natural Resources
2018.10 - 2022.04
- Used Genetec system to surveillance all PNR properties.
- Improved surveillance coverage, identifying and rectifying blind spots in CCTV monitoring systems.
- Enhanced visitor experience by providing courteous and efficient security screening.
- Maintained high standards of professionalism, serving as point of contact for security concerns for employees and visitors.
- Responded quickly to incidents and assessed active situations for security concerns.
- Underwent and maintained firearms certification in compliance with state laws and organizational standards.
- Performed hourly patrols of building areas, parking lots and facility grounds.
- Enforced company policies and procedures consistently across various sites while maintaining professionalism at all times.
- Cooperated with security personnel and law enforcement to share information and coordinate responses to security incidents.
- Checked personnel ID badges and issued temporary credentials to visitors.
- Responded decisively to emergency situations with effective crisis management tactics, mitigating potential harm or damage.
- Enhanced security by conducting thorough patrols and monitoring CCTV systems for suspicious activity.
- Controlled access to property to secure facility and grounds from unauthorized entry.
- Reduced vandalism and criminal activity by keeping close eye on premises through personal checks and CCTV monitoring.
- Assisted in the development of site-specific security protocols, resulting in increased operational effectiveness.
- Maintained detailed incident reports, providing clear documentation of events for management review and action planning.
- Provided exceptional customer service, addressing concerns and directing visitors to appropriate departments or personnel.
- Supported event security teams during large-scale gatherings, ensuring the safety of attendees and staff alike.
Lead CSR
Suddenlink
2011.05 - 2016.06
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Participated in training programs to enhance product knowledge and customer service skills.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded proactively and positively to rapid change.
- Sought ways to improve processes and services provided.
- Managed timely and effective replacement of damaged or missing products.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Education
GED -
Midland College
Midland, TX08.2007
Skills
- Fluent Bilingual (Spanish)
- Detail Oriented
- Tactical Operations
- Self-defense techniques
- Surveillance techniques
- Access Control
- Threat Assessment
- Policy Enforcement
- De-Escalation Techniques
- Vehicle operation
- Security Systems
- Computer Skills
- CCTV Monitoring
- Incident documentation
- Guest Relations
- Report Writing
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking
- Reliability
- Excellent Communication
- Organizational Skills
- Team Leadership
- Effective Communication
- Self Motivation
- Staff Training
- Customer Service
- Data Entry
- Computer Proficiency
- Microsoft Excel
- Payment Processing
- Scheduling
- Follow-up skills
- Paperwork Processing
- Appointment Scheduling
- Order Processing
- Administrative Support
- Microsoft Office Suite
- Microsoft PowerPoint
- Filing
- Account Management
- Spreadsheets
- Sales closing
Languages
Spanish
Full Professional
Timeline
Armed Security Supervisor
Alied Universal/ Sooner Pipe
2022.04 - Current
Armed Security Officer
TriCorps Security/ Pioneer Natural Resources
2018.10 - 2022.04
Lead CSR
Suddenlink
2011.05 - 2016.06
GED -
Midland College
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