Summary
Overview
Work History
Education
Skills
Timeline
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Lacee Shapley

Cedar City,UT

Summary

Well-qualified Human Resources Generalist with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

6
6
years of professional experience

Work History

Human Resources Generalist

EnviroGuard Pest Control
05.2020 - Current
  • Process and submit payroll for 200+ employees semimonthly.
  • Created onboarding procedures and policies.
  • Met with staff to resolve difficult situations related to performance and conflict management.
  • Facilitated criminal background check process for new hires.
  • Understood, interpreted and mediated human resources inquiries to support administration of human resources policies, procedures and programs.
  • Coached managers through employee engagement, documentation, discipline and performance improvement plans.
  • Coached and educated management throughout organization on appropriate guidelines for maintaining legally-compliant workplace.
  • Created and revamped company policies to compensate for changes and growths happening within the company.
  • Motivated employees through special events and incentive programs.
  • Processed employee claims involving performance issues and harassment.
  • Assisted employee's with tax documents and information
  • Identified and implemented appropriate strategies to increase employee satisfaction and retention.
  • Communicated and worked hand in hand with government agencies.

Direct Support Staff Member

Chrysalis
08.2019 - 05.2020
  • Maintained clean, safe, and well-organized patient environment.
  • Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
  • Supervised daily activities and provided assistance to staff.
  • Assisted disabled clients to support independence and well-being.
  • Administered medication as directed by physician.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Assisted with daily living activities, running errands, and household chores.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.

Waitress/Restaurant Hostess

Little Wonder Cafe
03.2018 - 05.2019
  • Greeted new customers, discussed specials, and took drink orders.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.

Education

High School Diploma -

South Sevier High School
Monroe, UT
05.2019

Skills

  • Policy Implementation
  • Employee Onboarding
  • Records Management
  • Employee Counseling
  • Workers' Compensation
  • In-Depth Knowledge of HR Compliance
  • Termination Procedures

Timeline

Human Resources Generalist

EnviroGuard Pest Control
05.2020 - Current

Direct Support Staff Member

Chrysalis
08.2019 - 05.2020

Waitress/Restaurant Hostess

Little Wonder Cafe
03.2018 - 05.2019

High School Diploma -

South Sevier High School

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Lacee Shapley