Summary
Overview
Work History
Education
Skills
Timeline
Generic
Lacei Countee

Lacei Countee

Baltimore,MD

Summary

Motivated fc associate with several years of diverse and fast-paced fulfillment center experience. Customer-focused and detail-oriented dynamo with boundless energy to drive quick and accurate order delivery. Proficient at receiving, picking and packing operations and at training new associates for superior service. Seasoned FC Associate with background in managing and executing tasks related to fulfillment center operations. Demonstrated skills in inventory control, quality assurance, process improvement and team leadership. Known for improving operational efficiency while maintaining stringent safety standards. Consistently exceeded performance goals in previous roles.

Overview

13
13
years of professional experience

Work History

FC Associate

Amazon
Baltimore, MD
07.2024 - Current
  • Stocked shelves with merchandise while adhering to inventory control procedures.
  • Issued supplies, materials and products to team members based on information from requisitions.
  • Compared merchandise invoices to items actually received.
  • Placed products on conveyors for final wrapping and shipment.
  • Read orders to verify attributes and quantities of merchandise.
  • Packaged items with appropriate materials to prevent damage during shipping.
  • Printed accurate labels and applied to boxes, crates and containers prior to shipment.
  • Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
  • Read orders to obtain item numbers and located merchandise in bins or on shelves.
  • Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
  • Received and counted stock items, recording data manually or on computer for inventory purposes.
  • Demonstrated great teamwork skills with staff members involved in production and transport.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Tracked inventories and input equipment counts into warehouse databases.
  • Packaged fragile items with protective padding to prevent damages during shipments.
  • Marked and labeled containers with accurate shipping information to prevent delays.
  • Trained new employees regarding warehouse procedures and standards.
  • Limited damage to products and orders by using care when choosing items.
  • Reviewed packing slips and other documentation to properly box requested items for shipment.
  • Completed shipping paperwork, attached appropriate labels and scanned barcodes for tracking.
  • Labeled boxes and placed in outbound collection areas.
  • Confirmed items picked for orders by keying codes into system.
  • Promoted workplace safety and smooth production by keeping workspaces clean, organized and free of hazards.
  • Cleaned and organized aisles, work stations and floors to promote operational productivity.
  • Worked additional hours and shifts to meet tight deadlines during peak periods.
  • Picked up heavy objects using proper lifting techniques to avoid personal injuries.
  • Used handheld scanners to key in data for packages.
  • Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
  • Selected products and items from shelves and pallets for customer orders.
  • Fulfilled orders quickly to accomplish challenging daily objectives.
  • Delivered products, as member of picking team, to next stage of process quickly and accurately and kept customer products flowing and warehouse humming.
  • Mastered complete production flow to allow effective service anywhere, troubleshot flow or machinery issues and strictly adhered to safety, quality and production standards.
  • Scanned incoming products with radio-frequency scanners and entered products into inventory management system for smooth stock tracking and customer order fulfillment.
  • Trained and mentored new associates on receiving, picking and packing functions and reported progress to supervisor.
  • Demonstrated strong problem solving skills when dealing with difficult situations.
  • Collaborated with other departments to provide excellent customer service.
  • Facilitated efficient flow of operations by delegating tasks among employees.
  • Cross-trained team members on various tasks within the department.
  • Ensured compliance with health and safety regulations in the workplace.
  • Tracked shipments using online tools and updated records accordingly.
  • Processed returns according to company policies and procedures.
  • Maintained cleanliness of store by sweeping floors, taking out trash, dusting shelves.

Assistant Machine Operator

York Container
York, PA
08.2018 - 01.2020
  • Set up and operated machine to produce parts or tools by turning dials, pushing buttons, or engaging levers.
  • Monitored production output and adjusted machine settings as necessary to maintain quality standards.
  • Interpreted results of process control analysis and made adjustments to optimize plant performance.
  • Documented and recorded critical metrics in database related to pressure, temperature, level and flow data to maintain and update accurate repair logs.
  • Responded to and initiated proper corrections to process alarms.
  • Trained new operators and implemented new division operator training program to improve retention rates and increase production.
  • Maintained proper chemical inventories.
  • Completed written reports of problems and necessary repairs to forward to management and maintenance personnel.
  • Set up machines for various jobs to maintain compliance with manufacturing thresholds and waste reduction initiatives.
  • Monitored and observed production line to watch for pile-ups and jams.
  • Utilized fastening equipment to fasten, package and stack materials and products.
  • Verified production orders prior to starting set-up.
  • Maintained assigned equipment and performed daily inspections to increase equipment longevity and cut costs.
  • Prepared machine for production processes by equipping with required tools and parts.
  • Organized pallets and secured materials with plastic wrap to prepare for movement to skids.
  • Detected work-piece defects and machine malfunctions, maintaining apparatus to prevent future issues.
  • Manipulated controls to set, activate and adjust mechanisms on machinery.
  • Documented daily production data and submitted accurate time logs to keep management up-to-date.
  • Conducted preventable maintenance on process line and quickly resolved production problems to minimize downtime.
  • Checked stock levels regularly against inventory lists in order to replenish supplies as needed.
  • Communicated any discrepancies found during inspection process immediately with supervisor or lead operator.
  • Ensured that all relevant paperwork was completed accurately prior to releasing products from the line.
  • Adjusted speed and feed rate settings according to material type being processed through the machine.
  • Collaborated with supervisor and other team members in order to complete tasks efficiently within specified deadlines.
  • Responded quickly to emergency situations involving malfunctioning equipment in order to minimize disruption of operations.
  • Recorded information related to job assignments such as cycle time, downtime reports, scrap rates and other data points.
  • Followed established procedures for operation of machinery according to company policies.
  • Cleaned work area regularly to maintain a safe and organized environment.
  • Adhered to safety protocols while operating machinery, including wearing protective gear at all times.
  • Performed visual inspections of finished products for defects before packaging them for delivery.
  • Conducted regular maintenance checks on equipment, such as cleaning, lubricating, and replacing worn components.
  • Loaded raw materials onto feeder mechanisms of machines and monitored the automated process.
  • Assisted in troubleshooting issues with machines, making necessary adjustments as required.
  • Maintained records of daily production output and ensured accuracy of data entry into computer system.

Lead Manager

Giants Food Store
Mount Joy, PA
04.2011 - 03.2015
  • Developed and implemented policies, procedures and objectives to ensure customer satisfaction.
  • Planned, organized and coordinated activities of subordinates to accomplish organizational goals.
  • Monitored performance of direct reports against established targets.
  • Provided guidance and support for team members in order to enhance their work performance and development.
  • Managed staff by recruiting, selecting, orienting, training and disciplining employees; communicating job expectations; planning, monitoring and appraising job results.
  • Conducted regular meetings with the team to discuss progress on projects and tasks.
  • Assisted in resolving complex issues or escalated them as appropriate to senior managers.
  • Reviewed daily operational reports from department staff ensuring accuracy of information provided.
  • Identified opportunities for process improvement within the organization.
  • Maintained a working knowledge of current industry trends and developments relevant to the team's area of responsibility.
  • Created detailed project plans and communicated these effectively across multiple departments.
  • Ensured compliance with all applicable laws, regulations and standards related to the role's responsibilities.
  • Collaborated with other teams and departments for successful implementation of initiatives.
  • Organized cross-functional activities between different groups in order to achieve common goals.
  • Prepared periodic reports on operations performance metrics including quality assurance measures.
  • Coached team members on problem solving techniques enabling them to identify root causes quickly.
  • Provided technical expertise when needed during client interactions or internal processes.
  • Performed research into new technologies that could improve the effectiveness of existing systems.
  • Evaluated employee performance regularly through feedback sessions.
  • Responded to customer inquiries and complaints professionally.
  • Performed basic operations and assisted with cash handling and reporting, price changes, merchandise handling and open and closing duties.
  • Monitored sales productivity, communicated performance to associates and motivated associates to achieve full potential.
  • Maintained customer awareness to recognize success and identify areas for improvement.
  • Promoted customer service by requiring associates to promptly greet and assist customers.
  • Supervised sales associates, reconciled cash receipts and provided additional services for customers.
  • Modeled sales expectations by utilizing various techniques and communicating product knowledge to customers.
  • Assisted with training and development of store associates.
  • Prepared weekly schedules to maintain adequate floor coverage.
  • Kept abreast of current sales and presented merchandise in accordance with latest promotions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Delegated work to staff, setting priorities and goals.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Recruited and trained new employees to meet job requirements.
  • Assigned work and monitored performance of project personnel.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Produced thorough, accurate and timely reports of project activities.

Education

High School Diploma -

Donegal High School
Mount Joy, PA
06-1999

Skills

  • Barcode scanning
  • Workplace organization
  • Stock replenishment
  • Warehouse Safety
  • Shipping procedures
  • Loading and unloading
  • Team Development
  • Product Knowledge
  • Writing, editing, and proofreading
  • Teamwork and Collaboration
  • Excellent Communication
  • Active Listening
  • Public Speaking
  • Continuous Improvement
  • Creative Strategies
  • Problem-solving aptitude
  • Reliability
  • Research proficiency
  • Attention to Detail
  • Team Collaboration
  • Report Writing
  • Professional Demeanor
  • Organizational Skills
  • Task Prioritization
  • Crisis Response
  • Stress Tolerance
  • Preventive Maintenance
  • Regulatory Compliance
  • Equipment monitoring
  • Equipment Operation
  • Quality Assurance
  • Automated Assembly
  • Machine Maintenance
  • Quality Control
  • Machinery Operation
  • Basic Math
  • Safety Compliance
  • Workplace Safety
  • Precision measurement
  • Assembly and production
  • Polishing work

Timeline

FC Associate

Amazon
07.2024 - Current

Assistant Machine Operator

York Container
08.2018 - 01.2020

Lead Manager

Giants Food Store
04.2011 - 03.2015

High School Diploma -

Donegal High School

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Lacei Countee