Summary
Overview
Work History
Education
Skills
Timeline
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Lacelia Knight

Port Charlotte,FL

Summary

Successfully sold products in competitive markets, delivered unprecedented growth, fortified brand recognition, and established brand presence. Proficient in all aspects of sales, customer service, and account management. Supported operational goals and enhanced performance of sales organization. Adept at researching prospects, initiating calls, influencing decision makers, and driving consistent revenue growth. Exceptional communication, leadership, networking, negotiation, and presentation skills. Solid grasp of market conditions and innate ability to present client-focused solutions. Team player.

Overview

13
13
years of professional experience

Work History

Operations Manager

Island Massive Trucking
Sarasota, FL
03.2023 - 08.2024
  • Coordinated with other departments, including sales, marketing, finance, and human resources, to ensure efficient operations.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
  • Assessed employee development needs and provided feedback on their progress towards meeting goals.
  • Monitored and improved efficiency of processes, team performance, and customer service.

Behavioral Heal Technician

Staffing Agencies
Tampa
01.2021 - 03.2023
  • Provide or assist with providing direct patient care and therapeutic interventions.
  • Assists in the delivery of patient care as a team member by performing specific patient care tasks as directed by the RN in charge.
  • Makes patient rounds according to policy and at the direction of a case manager or supervising therapist.
  • Assists patients with performing activities of daily living.
  • Assists with patient, room, or unit searches (Q15) as requested by Supervisor
  • Assists with stocking supplies and maintains a clean working environment.
  • Assists in offering fluids and snacks, and recording amounts consumed.

Account Manager

Moody, D’Avirro & Associates
Tampa
01.2018 - 01.2021
  • Effectively customized programs in compliance with client needs and liaised with sales teams to outperform targets and sales quotas
  • Reviewed financial needs by assessing coverage and aligning products and services with long-term goals
  • Served book of business and ensured payments were collected and timely renewals were accomplished
  • Cross-sold insurance products
  • Tasked with handling challenging customers
  • Propelled aggressive revenue increase in excess of 5%
  • Developed comprehensive sales strategies to deliver outstanding results
  • Accountable for registering customer information on database and facilitated tracking history and record-keeping
  • Evaluated financial needs by assessing coverage and aligning products and services based on long term goals
  • Fostered long-term client relationships
  • Aggressively improved client retention and renewed relationships, resulting in 17+% growth
  • Expanded book of business, developed policies, and generated additional revenues
  • Worked with 100s customers resulting in hundreds of thousands of dollars in premiums.

Account Manager

Ditech Financial
Columbia, SC
01.2012 - 01.2018
  • Evaluated accuracy of new data sources and data gathering techniques
  • Provided training to new team members on scripts, company services, and sales strategies
  • Responsible for researching accounts and completing due diligence to resolve calls
  • Worked with customers to empower them to mitigate foreclosure
  • Provided outstanding service and issue resolution to 30 to 40 callers daily
  • Effectively maintained high volume of calls and outperformed demands
  • Provided leadership and coaching to staff based on performance and client recommendations
  • Managed book of business and collected payments from people who owned mobile homes
  • Utilized skip tracing and tools to trace clients and collect mortgage payments
  • Established relationships with clients’ neighbors to maximize collections
  • Handled large portfolio of 100s clients.

Education

Bachelor of Science Degree -

Benedict College
Columbia, SC

Skills

  • Sales/Marketing Leadership
  • Business Development
  • Client Relations
  • Contract Mgmt
  • District Mgmt Marketing
  • Management
  • Team Leadership
  • Sales Force Development
  • Territory Mgmt/Growth

Timeline

Operations Manager

Island Massive Trucking
03.2023 - 08.2024

Behavioral Heal Technician

Staffing Agencies
01.2021 - 03.2023

Account Manager

Moody, D’Avirro & Associates
01.2018 - 01.2021

Account Manager

Ditech Financial
01.2012 - 01.2018

Bachelor of Science Degree -

Benedict College

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Lacelia Knight