LaCesia Woods
Flossmoor,IL
Summary
Registration Representative skilled in handling high volumes of patients in fast-paced settings. Bringing excellent communication skills and advanced understanding of admissions, scheduling and financial policies developed over 5 years of related experience. Accurate in data entry and diligent in documentation.
Overview
3
3
years of professional experience
Work History
Patient Service Representative
Powers Health
02.2024 - 06.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled appointments accurately using reservation software, reducing conflicts or double bookings.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collaborated with other departments to ensure smooth inter-departmental communication and coordination of guest needs.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Central Scheduling Specialist
Powers Health
08.2022 - 02.2024
- Provided exceptional support during high call volume periods, managing multiple lines simultaneously without compromising quality of service.
- Scheduled patients for tests and consultations.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Streamlined appointment cancellations or rescheduling requests, ensuring minimal disruption to daily operations while accommodating patients'' needs effectively.
- Monitored patient wait times, providing updates to achieve optimal patient satisfaction.
- Reduced patient wait times by swiftly addressing scheduling conflicts and finding suitable alternatives.
- Used electronic systems to enter provider orders and retrieve test results.
- Expedited patient registration process by pre-registering new patients prior to their initial appointments, improving overall experience.
Clinical Scheduler
Advocate Aurora Health
09.2021 - 08.2022
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
- Handled complaints and questions, and re-directed calls to other team members.
- Managed complex schedules for multiple healthcare providers, ensuring timely patient care and provider availability.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
Education
No Degree - Medical Assistant
Prairie State College
Chicago Heights, ILSkills
- Appointment Scheduling
- Electronic Recordkeeping
- Payment Collection
- Insurance Verification
- Healthcare industry understanding
- Documentation And Reporting
- Call Center Operations
- Performance Metrics
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Patient Service Representative
Powers Health
02.2024 - 06.2024
Central Scheduling Specialist
Powers Health
08.2022 - 02.2024
Clinical Scheduler
Advocate Aurora Health
09.2021 - 08.2022
No Degree - Medical Assistant
Prairie State College