Lacey Abrams
Gonzales,LA
Summary
To obtain a professional position in which dedication, strong communication, a positive attitude, keen eye to detail, and determination are valued.
As a Legal Secretary at GEICO, I performed a variety of legal secretarial and administrative duties for Staff Counsel Office, with over 4.5 years of experience in this role. I have a working knowledge of legal concepts, practices, and procedures applicable by jurisdiction. I prepared Pleadings, Motions, Notices, Jury Demands, Discovery, Medical Record/Official Subpoenas and correspondence within the case management system. I also manage and monitor the status of court filings and suits via mail, or e-filing, and I am responsible for maintaining attorney calendars, reviewing invoices, and preparing/sending checks. I have strong people skills, along with a knack for organization, and I enjoy working in a team environment while maintaining an independent drive. In addition, I hold certifications in CPR and Medical Assisting, and I have a background in pediatric dental office management and sales administration, which gives me an edge in handling medical-related cases and clients. I'm always willing to learn and grow as an individual and as an employee.
Overview
18
18
years of professional experience
Work History
Office Manager/ Sales Assistant
Forrest Scott Fencing, Inc.
02.2024 - Current
- Provide administrative support to the outside sales team
- Set appointments (leads) with potential clients
- Provide support and handle inquiries to and from clients
- Handle all requirements for processing permits
- Obtain and complete data entry for new contracts
- Use of Industrial software
- Order Supplies through Industrial Software
- Accounts receivable and payable for all clients
- Payment processing for all clients and sales orders
- Collections for all delinquent invoices.
Legal Secretary II
The Law Office of Jazmine Duarte- GEICO Staff Counsel
04.2019 - 01.2024
- Perform legal secretarial and administrative duties for a Staff Counsel Office
- Timely and accurately opening new files pursuant to office and departmental guidelines
- Maintain working knowledge of legal concepts, practices, and Staff Counsel procedures applicable by jurisdiction
- Preparing and filing Pleadings, Motions, Deposition Notices, Jury Demands, Discovery
- Manage and monitor Case Management Schedules, the status of court filings and suits via mail, in person, or e-filing
- Responsible for maintaining attorney calendars, reviewing invoices to ensure compliance with the Expense Management & Controls Memorandum, and preparing/sending checks to facilitate payment
- Timely and accurately processing incoming and outgoing mail
- Accurately updating Team Connect software, TC Events and File Planner as needed
- Manage assigned attorney’s calendars including accurate data entry
- Completing all other assignments timely and accurately
- Timely responding to requests and inquiries from your supervisor, your assigned attorney, Claims, clients, and third parties
- Promptly processing documents necessary for file closure
- Answer, screen, and log voicemail messages and incoming/outgoing calls to GEICO personnel, clients, claimants, opposing counsel and/or courts for the Attorneys, greet visitors, and respond to general inquiries regarding office procedure and appointments, and maintain office files and supplies.
Office Manager
Ascension Children's Dental
11.2014 - 01.2018
- Supervising the daily operation of the office, including helping staff establish deadlines for work assignments and their completion
- Promoting a positive work environment and ensuring patients are treated courteously by office staff
- Ensuring the office is in compliance with regulatory requirements including safety, OSHA, HIPAA, employment and labor laws, state and federal guidelines
- Assisting with confirmation of upcoming patient appointments and surgeries, triage patient phone calls
- Paperless chart documentation, Treatment planning, Proper distribution of incoming reports from Endodontist, Orthodontist, and Oral Surgeons
- Scheduling hospital surgeries, obtaining prior authorizations for upcoming procedures
- Accounts receivable and payable, Insurance billing, claims and denials
- Inventory control, in charge of staff payroll, Marketing, Training new staff members, Event Planning.
Front Office Coordinator
Barksdale Family Dentistry
08.2014 - 11.2014
- Patients check in and out, treatment planning, operating a multi-line telephone system, manage incoming voicemails, confirm patient appointments, call in prescriptions for upcoming surgeries, Triage patient phone calls
- Collect insurance and personal payments, Insurance claims, Work insurance denials and reports, proper with financial accounts, Keep inventory of office supplies, Paperless charting
- Distribution of incoming endodontist, orthodontist, and oral surgeon reports.
Appointment Coordinator
Associates in Pediatric Dentistry
06.2009 - 08.2014
- Responsible of ordering office Supplies, running reports for patient’s past due or future routine care, past due future or present surgeries or in office oral sedation/nitrous procedures
- Accounts receivable and payable, Insurance claims and denials, Treatment planning, Patient Collections
- Operating a multi telephone; all incoming emergency phone calls and voicemails, returning all calls to incoming patient voicemails and confirmation of all in office treatment and hospital surgeries
- Responsible for sending out all letter correspondence for patients to pediatricians, orthodontist, endodontist, oral surgeons, etc
- Paperless Chart Documentation, in charge of on call schedule for multiple doctors.
Front Office Administrative Assistant
Dr. Schwartzenburg, Lafranca, and Guidry | Obstetrics and Gynecology
02.2007 - 06.2009
- Operating a multi-line telephone system, Responsible for Patient intake and discharge
- Verifying insurance coverage and collecting co-payments for appointments and upcoming surgeries
- Responding to patient voicemails, confirming patient appointments, calling in necessary prescriptions for upcoming surgeries, triage patient phone calls
- Verifying insurance plans, obtaining pre-authorizations, receiving insurance payments and reviewing EOB’s, properly posting insurance and personal payment to patient accounts
- Communication with surgery centers/hospitals prior to patient surgeries, communication with patient or patient guardian to deliver pre/post operation instructions.
Front Office Administrative Assistant
CVT Surgical Center
01.2007 - 02.2007
- Operating a multi-line telephone system, Responsible for Patient intake and discharge
- Verifying insurance coverage and collecting co-payments for appointments and upcoming surgeries
- Responding to patient voicemails, confirming patient appointments, calling in necessary prescriptions for upcoming surgeries, triage patient phone calls
- Verifying insurance plans, obtaining pre-authorizations, receiving insurance payments and reviewing EOB’s, properly posting insurance and personal payment to patient accounts
- Communication with surgery centers/hospitals prior to patient surgeries, communication with patient or patient guardian to deliver pre/post operation instructions.
Clinical Medical Assistant
Burnham’s Family and Sports Medicine
09.2006 - 12.2006
- Answer Multi-Telephone System, Appointment Scheduling, Injections, Phlebotomy, Blood Chemistries, Vital Signs, Diagnostic Coding.
Education
Marketing CE Course -
01.2015
Continuing Education Course -
01.2014
Management and Leadership CE Course -
01.2007
Medical Assistant Certification -
12.2006
High School Diploma -
05.2003
Skills
Communications technology skills, Computer literacy, Touch-typing skills, Legal/Dental/Medical Software, Fundamental bookkeeping, Filing Insurance, Problem Solving/Leadership Skills, Perform Injections, Phlebotomy techniques, 12-lead EKG procedures, Vital signs, Specimen collection, Infection control and safety, Physical Exams, Dental and Medical Coding, Minor office surgical procedures, Triage patient and client calls, Patient/Client/Deposition, Medical/Dental Manager Skills, Scheduling and Training Skills
Timeline
Office Manager/ Sales Assistant - Forrest Scott Fencing, Inc.
02.2024 - Current
Legal Secretary II - The Law Office of Jazmine Duarte- GEICO Staff Counsel
04.2019 - 01.2024
Office Manager - Ascension Children's Dental
11.2014 - 01.2018
Front Office Coordinator - Barksdale Family Dentistry
08.2014 - 11.2014
Appointment Coordinator - Associates in Pediatric Dentistry
06.2009 - 08.2014
Front Office Administrative Assistant - Dr. Schwartzenburg, Lafranca, and Guidry | Obstetrics and Gynecology
02.2007 - 06.2009
Front Office Administrative Assistant - CVT Surgical Center
01.2007 - 02.2007
Clinical Medical Assistant - Burnham’s Family and Sports Medicine
09.2006 - 12.2006
OrthoSynetics - Marketing CE Course,
OrthoSynetics - Continuing Education Course,
OrthoSynetics - Management and Leadership CE Course,
Medical Training College - Medical Assistant Certification,
Tara High School - High School Diploma,
Skills
- Customer Service
- Mail handling
- Organizational Skills
- Office Administration
- Scheduling
- Scheduling and calendar management
- Data Entry
- Office Management
- Bookkeeping
- Document Management
- Staff hiring
- Customer Relations
- Administrative Oversight
- Billing
Certification
- CM - Certified Manager Certification
- CPM - Certified Professional Manager
Accomplishments
- Worked directly with senior leadership to develop and administer
- Recognized by management
- Implemented new, interactive employee scheduling system to monitor, gauge and project staffing needs.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLanguages
English
Software
Microsoft
Interests
Work
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